- Report: #1266209
Complaint Review: ServPro of West Pasco - Port Richey Florida
Reported By:
Patrick -
New Port Richey, Florida, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
ServPro of West Pasco
7920 Evies Way Port Richey, 34668 Florida, USA
Phone:
(727) 847-3000
Web:
https://servproportrichey.wordpress.com/
Categories:
Business Rating:
(0)
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ServPro of West Pasco Water Damage; restoration; Clean Up; Flood; Disaster Port Richey Florida
I held my tongue on my dealings with ServPro of West Pasco until today. Where do I begin...
Our house flooded this past summer and we called them for clean up. Initially they were fine to deal with...but they just kept doing work and doing work and not giving us any type of idea what the costs were going to be or even what insurance would and/or would not cover.
Only after a week of having about 15 of their machines in our house did we find out that insurance doesn't cover them. Per ServPro after we pressed them.
A week and a half later we were about to get hit with another flood. I texted one of their service managers Doug and told him he needed to come out and get his machines because they were going to go under water and we weren't going to pay for them to just sit there.
He did come out to check on things and he took one of the machines but left the others.
The following week they came back out to do more clean up after flood number 2 and they accused us of taking their machine because Doug hadn't properly recorded that he had removed it.
Then their construction manager Jessica came out. She went through everything with my wife and discussed with her how we could claim certain things just to get the insurance money but cut corners on repairs so we could take the cash or do other things to our home. She would just come and go from our home as she please over the course of a week. Keeping on my wife about getting our commitment...yet no quote for the cost of everything she wanted to do.
My wife pressed on her for two weeks and she kept avoiding my wife and putting her off. Wanting to get our signature before we ever agreed to a price.
After finally getting it from her 2 weeks late...we told her that we were not going to do business with them going forward but would be happy to pay the bill that we owed once the insurance money came in.
Today I found out they placed a lien on my house because we haven't paid yet...except this is the first I am hearing of a lien. They were in contact with my wife to let her know that we owed them, but never said anything about a lien. And never contacted me THE HOMEOWNER regarding this. My wife is not on the loan only I am, yet I was not informed.
We are still waiting on the insurance money to come through and my wife let them know that.
It may not be illegal what they did...but it is certainly unethical as are all of their shady business practices. So Jeremy George can continue with his sleazy business model, but it won't last long. Avoid SleazePro of West Pasco at ALL costs!!!
1 Updates & Rebuttals
Not a good experience
#2Author of original report
Mon, November 16, 2015
Will use someone else next time.
