Glen
Macungie,#2Author of original report
Mon, April 10, 2006
Is it really unrealistic to get what you paid for? Till this date I'm still waiting a return phone call from Celeste to see if my problem was ever resolved (that's just good customer service). If she had bothered to check back with me, she would have realized that my problem was not fixed. Thus why I had to refax 5 documents last evening.
Celeste
Vienna,#3UPDATE Employee
Mon, April 10, 2006
SettlementRoom Systems has a 6-year track record and 60,000 happy customers. The incident reported was one in which there was a technical support issue. The issue was resolved within hours. The documents mentioned were posted within the guaranteed timeframe of "1 business day" as stated by our terms of use. While I respect the need for consumers to share information - good and bad - this is a case where the customer is reacting based on unreasonable expectations. Sincerely, Celeste Starchild VP, SettlementRoom