Complaint Review: Shelley Landry Ruffino - Montgomery Texas

My story all started on a monday May 21-12   I had lost my toy rat terrier of 16 years, and wanted a new puppy (toy rat terrier) on the internet I found a2z toy rat terriers. I called and reached a person named Shelley, I told Shelley I wanted a tri-colored female. She told me she was waiting on a litter any day. She told me she needed a new car and Id be doing her a favor, If I would pay for pick of the litter and pay in full. I agreed to this and payed $360.00 + paypal fees = $370.74  On May 26-12 Shelley called early in the morning and said she needed clippers for her Yorkies. Shelley told me if I would send her another $125.00 via paypal + fees she would get me a courier and pay remaining money due to the courier. Just stamp stupid on my forehead, I agreed and sent more money. Thurs May 31-12 Shelley called at 6:30am and asked me to call her when I got the message. Oh joy oh joy,  I call her back when I got up, all excited when she answers the phone I ask is my puppy born??? No she says, I called to ask you if I could borrow $70.00 I have no food and I need some hoses. Big Red Flag going off in my head. She tells me she is waiting on school money and her husband is waiting on a check. Up set I tell her no, Shelley tells me I swear to God I'll pay you back next week! I e-mail her and tell her not a penny more this is a busniess transaction for a puppy and I dont lend money to strangers. Shelley calls later and asks if I could  lend her $40.00...... no.no.no. Oh joy the big day is here. Shelley calls on Sat June 2-12 about 7pm your female tri puppy is here and Shelley tells  me she will send pictures in a couple of weeks when the puppys eyes are open so I can pick my puppy. She also gives me the name of a courier and a # to call to try and get the wheels rolling. 2 weeks go by and Shelley sends pictures and I pick my puppy. Stupid me I pick her name (Callie) and spend alot of money on food and toys. Well fuuny thing time is getting close for me to get my puppy. I had made contact with Shelleys couier and told Tammy the couier Id like Callie picked up at the end of July, no problem she asures me. 4 Weeks go by I cant get ahold of Shelley or the couier. Shelley has just about drove me crazy by this time. Nothing being handled in a professional maner or in a timely manor. I make arangements with small animal delivery to pick up my puppy on July 26-12 Another week goes by and Shelleys husband calls me and tells me I need to have my puppy picked up now, that Shelley is in the hospital and he's now in charge. I told Thomas I already had it all set up and the puppy was to young to get now. All up set I had it with these people. 3 days later Shelley calls and tells me shes home and back in charge. I tell  Shelley my puppy was going to be picked up on July 26-12 and I needed a health certificate. Well I guess Shelley went back to the hospital I really dont know what happend. I ve had it at this point, 3 days before my couier is to pick up the puppy my couier cancels me he will not pick her up with out the certificate of health.

I am livid Ive had it. I confront Shelley by e-mail. The next day she calls and leaves a message. This is what she said. ( I will never give you a puppy, I dont care if you payed for it, people like you should not have puppys and you'll never have 1 of mine and I'll never refund your money ) At this point I consider this a done deal. The next day I file a dispute with paypal.  There is more to the story, Shelley continued to threathen me and call me and made deals. I told her by e-mail to never contact me again. Thanks to the wonderful people at paypal I got my money back.

If you are thinking of getting a dog or puppy from Shelley Ruffino you better think again. She has hurt many people taken their money, lied, scamed, cheated, has so many excusses she could write a book.  And nothing is ever her fault. BEWARE; This is not a professional breeder. If you dig on the internet you will find out there are alot of people out there with the same story.