Complaint Review: Shenoa And Co Shenoa & Co. - New York New York

Here is a copy of the email that I sent this customer : From: cservice Subject: RE: order # 4776 To: [email protected] Date: Tuesday, November 18, 2008, 11:28 AM Hi Anthony, We spoke on the phone once, I believe I mentioned I had a good friend, Sandy ***** from Nutley and that we hang out occasionally at Terraza's. I am one of the owners here and have been monitoring your conversations with Rudy. I am sorry that we made an honest mistake and shipped you the wrong item. It was in fact, probably my fault, as I fill the orders. The .32 ct wedding ring is a very popular item, and we sell 5 or 6 of them a week. It looks almost identical to the one that you purchased. When filling the order, I went by the picture, and grabbed one of the rings that we are always selling. I didn't read the description. The was no scam, no bait and switch, just a simple mistake. Now it seems like you are on a crusade to tarnish my reputation, for a mistake that we corrected. We refunded your money, apologized for the error, and refunded your return shipping costs. I would appreciate if you would remove your post from rip-off report, as agreed. If you are unable to do this, please revise it to indicate that we made a mistake, and made every effort to correct it and refund all of your money. We did not "rip you off" or anyone else for that matter. Sorry for any inconvenience, Scott Cowan Chief Operating Officer _______________ This buyer returned the ring, and sent it "overnight" for a cost of $26. He could have returned it more cost effectively. He then sent us an email that says : From: Anthony DiPrimio To: SHENOA & CO. - customer service Sent: Thursday, November 13, 2008 3:06 PM Subject: Re: order # 4776 If you send me the promised reimbursement amount of $26.63. Once i have cashed it i will remove the post. He did not remove this post or keep his word, so I guess HE ISN'T so BELIEVABLE after all. Thanks for reading, Scott

After some bickering back and forth and LOTS of threats i have received a refund for both the item i ATTEMPTED to purchase and the shipping cost (minus a $1.70 handling charge from PayPal....which i can live with!) I am posting the email correspondence with the representatives from Shenoadiamond.com. I have not altered these emails (other than my contact info to retain privacy) so you can judge for yourself. Since i did eventually receive my refund i thought it only fair. And due to lack of time and being a bit lazy i'm not going to rearrange it in reading order so this should be read from bottom to top. It is an interesting read and probably worth the 10 min. Enjoy! My experiences with your company should be known by other consumers. Just like the saying goes "Buyer beware!". In my honest experience and from what i have read from other postings these events that took place seem to be an ongoing thing from your company. My time and money are both valuable commodities to me and i don't like to be fooled by a sham business. Take a good read at some of the posts on RipoffReport.com. When i read them before posting my own i thought i was reading a mirror image of my own experiences. HONEST MISTAKE YOU SAY? You must think all consumers are complete idiots. IF your manager had graciously apologized for having made such a GRAVE mistake when it occurred i would say maybe but instead he offered me a secondary inferior replacement option for AN ADDITIONAL COST. And then after your representative Mike told me your company would refund ALL shipping charges your manager Rudi decided i had spent "too much" on shipping. Here is his email: "I know your story, I did not forget...my only question is why we have to pay $26 and who is the reprehensive that authorized this overnight shipping?" Rudi And here is his next response: yes but who authorized the NEXT DAY $26 ? I understand $5 even &10 but my boss is not going to pay $26 because you decided you like next day the most expensive shipping... Rudi Excuse me? How bout i would "like" to receive the ring I PAID FOR IN FULL! But don't worry Mr. COO keep sending me these wonderful emails. This is all good material for my next posting! --- On Tue, 11/18/08, cservice wrote: From: cservice Subject: RE: order # 4776 To: adp525mma Date: Tuesday, November 18, 2008, 11:28 AM Hi Anthony, We spoke on the phone once, I believe I mentioned I had a good friend, Sandy Elliot from Nutley and that we hang out occasionally at Terraza's. I am one of the owners here and have been monitoring your conversations with Rudy. I am sorry that we made an honest mistake and shipped you the wrong item. It was in fact, probably my fault, as I fill the orders. The .32 ct wedding ring is a very popular item, and we sell 5 or 6 of them a week. It looks almost identical to the one that you purchased. When filling the order, I went by the picture, and grabbed one of the rings that we are always selling. I didn't read the description. The was no scam, no bait and switch, just a simple mistake. Now it seems like you are on a crusade to tarnish my reputation, for a mistake that we corrected. We refunded your money, apologized for the error, and refunded your return shipping costs. I would appreciate if you would remove your post from rip-off report, as agreed. If you are unable to do this, please revise it to indicate that we made a mistake, and made every effort to correct it and refund all of your money. We did not "rip you off" or anyone else for that matter. Sorry for any inconvenience, Scott Cowan Chief Operating Officer _______________ Shenoa & Co. 212-904-1132 Ext. 118 [email protected] www.shenoadiamonds.com --- On Thu, 11/13/08, SHENOA & CO. - customer service wrote: From: SHENOA & CO. - customer service Subject: Re: order # 4776 To: adp525mma Date: Thursday, November 13, 2008, 3:22 PM give me the email address and I will send you the money now so we can put this in the past ----- Original Message ----- From: Anthony To: SHENOA & CO. - customer service Sent: Thursday, November 13, 2008 3:15 PM Subject: Re: order # 4776 yes --- On Thu, 11/13/08, SHENOA & CO. - customer service wrote: From: SHENOA & CO. - customer service Subject: Re: order # 4776 To: [email protected] Date: Thursday, November 13, 2008, 3:16 PM do you have a paypal account? ----- Original Message ----- From: Anthony To: SHENOA & CO. - customer service Sent: Thursday, November 13, 2008 3:06 PM Subject: Re: order # 4776 If you send me the promised reimbursement amount of $26.63. Once i have cashed it i will remove the post. --- On Thu, 11/13/08, SHENOA & CO. - customer service wrote: From: SHENOA & CO. - customer service Subject: Re: order # 4776 To: adp525mma Date: Thursday, November 13, 2008, 1:46 PM how about another crazy idea.....after we actually gave you what you have ordered and did what we suppose to do (even if there was a mistake) and you would not find a better service ...you just don't know to appreciate it........you take off you nonsense Ripreport comment that is not true ....and I will pay you the $26 that I don't think is fair...but if this is our price to depart from you it will be ok with me.....what do you say? ----- Original Message ----- From: Anthony To: SHENOA & CO. - customer service Sent: Thursday, November 13, 2008 1:30 PM Subject: Re: order # 4776 Here is a crazy idea....refund the money your company promised to reimburse me! --- On Thu, 11/13/08, SHENOA & CO. - customer service wrote: From: SHENOA & CO. - customer service Subject: Re: order # 4776 To: adp525mma Date: Thursday, November 13, 2008, 12:56 PM and do not forget to add that what you ask is a Ripoff..... ----- Original Message ----- From: Anthony To: SHENOA & CO. - customer service Sent: Thursday, November 13, 2008 11:50 AM Subject: Re: order # 4776 First off! I promise you that everything you write here will be posted on RipoffReport.com exactly the way you send it to me. Second, no one told me about a "limit" on the return shipping amount. I was told by Mike that whatever the cost of shipping it will be refunded to us. Then when i spoke with you over the phone on several occassions you assured me the same. NOW you claim something different. Why is that? AND NO I WAS NOT HAPPY WITH MY PURCHASE. I AM NOT HAPPY ABOUT MY EXPERIENCE WITH YOUR COMPANY AT ALL. Otherwise i would not be going this far now would i? I odered this ring Eternity Bands Wedding Ring .58 Ct Diamond Antique Eternity but you sent me this one: Antique Vintage Wedding Rings .32 Ct Diamond 18 K White Gold --- On Thu, 11/13/08, SHENOA & CO. - customer service wrote: From: SHENOA & CO. - customer service Subject: Re: order # 4776 To: adp525mma Date: Thursday, November 13, 2008, 11:34 AM You are out of line the way you speak, we said we will reimburse you but we never said overnight FedEx...I will reimburse you for $10 and this is also over charge........if there is a scammer her it might be you, and carefully select your words because it is accusations and not reality what you say.....if we are so bad how it is that you are happy with the item you have purchased ? because we are good and less expensive right? Rudi ----- Original Message ---- From: Anthony To: SHENOA & CO. - customer service Sent: Thursday, November 13, 2008 11:20 AM Subject: Re: order # 4776 Here is what i wrote in the last email i sent did you read it???? "Your representative Mike (at extension 135) said if we shipped it back because it was your companies' mistake that Shenoa would reimburse me for the shipping fee." Look lets stop playing games, you never intended on refunding this shipping cost. As a matter of fact i know all about your company and the numerous scams you run with sending jewelry of lesser quality than stated on you website. If we continue this b.s. i promise you that my next step will be to ensue a class action lawsuit against you and your company. it's not even the $26 dollars but the principle of what you do to countless customers that you victimize. You can not get away with it forever i promise you this! Maybe these posts will ring a bell for you: http://www.ripoffreport.com/searchresults.asp?q5=shenoa&Search=Search&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search! --- On Thu, 11/13/08, SHENOA & CO. - customer service wrote: From: SHENOA & CO. - customer service Subject: Re: order # 4776 To: adp525mma Date: Thursday, November 13, 2008, 11:06 AM yes but who authorized the NEXT DAY $26 ? I understand $5 even &10 but my boss is not going to pay $26 because you decided you like next day the most expensive shipping... Rudi ----- Original Message ----- From: Anthony To: SHENOA & CO. - customer service Sent: Thursday, November 13, 2008 10:49 AM Subject: Re: order # 4776 Your representative Mike said if we shipped it back because it was your companies' mistake that Shenoa would reimburse me for the shipping fee. Which is also what YOU said to me last time we spoke on the phone. What has changed since then? --- On Thu, 11/13/08, SHENOA & CO. - customer service wrote: From: SHENOA & CO. - customer service Subject: Re: order # 4776 To: adp525mma Date: Thursday, November 13, 2008, 10:49 AM I know your story, I did not forget...my only question is why we have to pay $26 and who is the reprehensive that authorized this overnight shipping? Rudi ----- Original Message ----- From: Anthony To: SHENOA & CO. - customer service Sent: Thursday, November 13, 2008 10:36 AM Subject: Re: order # 4776 You forgot about me already. I bought a ring for $499.99 it was the wrong carat weight (not my fault) i overnighted it back via fedex. The charge was $26.63 which your representative said would be refunded to me. My name is anthony ******** and the order # was 4776 --- On Thu, 11/13/08, SHENOA & CO. - customer service wrote From: SHENOA & CO. - customer service Subject: Re: order # 4776 To: adp525mma Date: Thursday, November 13, 2008, 10:33 AM Hi, we are paying $26 for a $5000 item how is it that a $500 item cost 26 ? that's my boss question?did you send us a receipt? Thanks Rudi ----- Original Message ----- From: Anthony To: SHENOA & CO. - customer service Sent: Thursday, November 13, 2008 10:16 AM Subject: Re: order # 4776 Hi, i'm still waiting for my reimbursement from a overnight shipping charge of $26.63. When can i expect the check for that? The ring was received by your company on 11/6/08. My order # was 4776. Thanks. On Mon, 11/3/08, SHENOA & CO. - customer service wrote: