Bob
Orlando,#2Consumer Suggestion
Sun, April 13, 2003
Kathy is on the right tack. You hould contact the Corporate offices for Sheraton, which in STARWOOD. Uner normal circumstances this would ve yor best bet BUT, this hotel has been kicked out of the Sherton system and I dont know if Starwood/Sheraton ill be able tohelp you. What you can do is call the hotel directly ad speak with the General Manager. If you can answer a few questions, it would help point you in the right direction. 1: How did you make your reservation ? directly with the hotel ? over the internet ? 2: Did you mak the reservation with their sales department, if so whom did you speak with. 3: Did you reciev a confirmation prior to your arrival?. You mentioned you have a receipt so that should be enough to go on unless you had multiple reservations. You best bet is to deal with the hotel directly and you can start with the Front Office Manager. If that person cant help, go to the G.M. This hotel is operated by a management company.
Bob
Orlando,#3Consumer Suggestion
Sun, April 13, 2003
Kathy is on the right tack. You hould contact the Corporate offices for Sheraton, which in STARWOOD. Uner normal circumstances this would ve yor best bet BUT, this hotel has been kicked out of the Sherton system and I dont know if Starwood/Sheraton ill be able tohelp you. What you can do is call the hotel directly ad speak with the General Manager. If you can answer a few questions, it would help point you in the right direction. 1: How did you make your reservation ? directly with the hotel ? over the internet ? 2: Did you mak the reservation with their sales department, if so whom did you speak with. 3: Did you reciev a confirmation prior to your arrival?. You mentioned you have a receipt so that should be enough to go on unless you had multiple reservations. You best bet is to deal with the hotel directly and you can start with the Front Office Manager. If that person cant help, go to the G.M. This hotel is operated by a management company.
Bob
Orlando,#4Consumer Suggestion
Sun, April 13, 2003
Kathy is on the right tack. You hould contact the Corporate offices for Sheraton, which in STARWOOD. Uner normal circumstances this would ve yor best bet BUT, this hotel has been kicked out of the Sherton system and I dont know if Starwood/Sheraton ill be able tohelp you. What you can do is call the hotel directly ad speak with the General Manager. If you can answer a few questions, it would help point you in the right direction. 1: How did you make your reservation ? directly with the hotel ? over the internet ? 2: Did you mak the reservation with their sales department, if so whom did you speak with. 3: Did you reciev a confirmation prior to your arrival?. You mentioned you have a receipt so that should be enough to go on unless you had multiple reservations. You best bet is to deal with the hotel directly and you can start with the Front Office Manager. If that person cant help, go to the G.M. This hotel is operated by a management company.
Bob
Orlando,#5Consumer Suggestion
Sun, April 13, 2003
Kathy is on the right tack. You hould contact the Corporate offices for Sheraton, which in STARWOOD. Uner normal circumstances this would ve yor best bet BUT, this hotel has been kicked out of the Sherton system and I dont know if Starwood/Sheraton ill be able tohelp you. What you can do is call the hotel directly ad speak with the General Manager. If you can answer a few questions, it would help point you in the right direction. 1: How did you make your reservation ? directly with the hotel ? over the internet ? 2: Did you mak the reservation with their sales department, if so whom did you speak with. 3: Did you reciev a confirmation prior to your arrival?. You mentioned you have a receipt so that should be enough to go on unless you had multiple reservations. You best bet is to deal with the hotel directly and you can start with the Front Office Manager. If that person cant help, go to the G.M. This hotel is operated by a management company.
Kathy
Plano,#6Consumer Suggestion
Sun, April 13, 2003
Call the Sheraton Headquarters/corporate office to get your money refunded. Hotels have some of the sleaziest people managing it, and speaking nicely gets you no where. I worked in them for years at the front desk. As I been telling everyone with complaints on hotels-about charges I always pay the hotels cash.I strive to make that 6 p m arrival. and I use my cell phone-the hotel phones are rip off. If the reservation demands a credit card-I use my secondary visa debit card-an account I only keep ten dollars in. Realize if you do go this route-you cannot use that same account on check-in. When you make a reservation, they do not run an approval-but when you check in-they do.
Kathy
Plano,#7Consumer Suggestion
Sun, April 13, 2003
Call the Sheraton Headquarters/corporate office to get your money refunded. Hotels have some of the sleaziest people managing it, and speaking nicely gets you no where. I worked in them for years at the front desk. As I been telling everyone with complaints on hotels-about charges I always pay the hotels cash.I strive to make that 6 p m arrival. and I use my cell phone-the hotel phones are rip off. If the reservation demands a credit card-I use my secondary visa debit card-an account I only keep ten dollars in. Realize if you do go this route-you cannot use that same account on check-in. When you make a reservation, they do not run an approval-but when you check in-they do.
Kathy
Plano,#8Consumer Suggestion
Sun, April 13, 2003
Call the Sheraton Headquarters/corporate office to get your money refunded. Hotels have some of the sleaziest people managing it, and speaking nicely gets you no where. I worked in them for years at the front desk. As I been telling everyone with complaints on hotels-about charges I always pay the hotels cash.I strive to make that 6 p m arrival. and I use my cell phone-the hotel phones are rip off. If the reservation demands a credit card-I use my secondary visa debit card-an account I only keep ten dollars in. Realize if you do go this route-you cannot use that same account on check-in. When you make a reservation, they do not run an approval-but when you check in-they do.
Kathy
Plano,#9Consumer Suggestion
Sun, April 13, 2003
Call the Sheraton Headquarters/corporate office to get your money refunded. Hotels have some of the sleaziest people managing it, and speaking nicely gets you no where. I worked in them for years at the front desk. As I been telling everyone with complaints on hotels-about charges I always pay the hotels cash.I strive to make that 6 p m arrival. and I use my cell phone-the hotel phones are rip off. If the reservation demands a credit card-I use my secondary visa debit card-an account I only keep ten dollars in. Realize if you do go this route-you cannot use that same account on check-in. When you make a reservation, they do not run an approval-but when you check in-they do.