- Report: #643243
Complaint Review: Shield Star Home Warranty - Red Bank New Jersey
Reported By:
Garry -
Kennesaw, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Shield Star Home Warranty
119 Maple Avenue, Suite 201 Red Bank, 07701 New Jersey, United States of America
Phone:
(877) 782-7987
Web:
www.shieldstar.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Shield Star Home Warranty ShieldStar Home Warranty No customer Service, no repairs done, SCAM! Red Bank, New Jersey
I have been a paying customer (about $70/month for two properties) for
about 6 months now with them and not needing to file a claim until about
3 weeks ago. I didn't have a problem filing the claim and paying the
$50 service call fee obviously but after that I never heard back from
them for about 10 days. I called at least twice a day to the main number
as well as leaving daily messages with a lady named "Sara" and I also
sent about 2-3 emails daily. I finally heard from Sara Cheslow (email
address: [email protected]) after about 10 days saying
there phone lines have been down but they would take care of the claim.
Another 10 days later and I haven't heard a thing from them until today
with this response: "We apologize for delay, as our system is having
problems. Unfortunately we no longer provide coverage for your area.
Your policy has been cancelled. You can verify with your bank that you
are no longer being billed. We apologize for the inconvenience."
I'm now contacting a layer about getting a full refund for everyone I've paid them already. This is a SCAM, stay away from them!
I'm now contacting a layer about getting a full refund for everyone I've paid them already. This is a SCAM, stay away from them!
