- Report: #1509294
Complaint Review: Shift4 - Allentown PA
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Author Confirmed
Why?
Shift4
2022 N Irving St Allentown, 18109 PA, United States
Phone:
800.201.0461 x7525
Web:
https://www.shift4.com/
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Shift4 Shift4 Payment Processing Payment Processing Illegally obtained my banking information and fraudulently charged without authorization Allentown PA
We received an invoice last month from a service we never in any way agreed to.
We have repeatedly requested WRITTEN proof that we agreed to any kind of billing to justify the $2.50 charge. There was NEVER a signature on our part. There was no list of charges we would be billed "just because." This charge qualifies as fraud.
We believe that we are not the only ones that were charged this in error. The previous web host sold to Shift4. The customers were automatically transitioned. All "new" clients were immeditely "strong armed" into also allowing Shift4 to process payments. We declined after Shift4 refused to provide a list of fees and every new "contract" (none of which we signed) had different charges. We know that we aren't the only company that was illegally charged. It may become necessary to make this a Class Action matter.
We have a policy that requires any vendor we work with to cover legal costs for fraudulent billing practices. Six and one half hours were billed at the stated rate. Although we will keep our “hosting services” with Shift4, we did not agree to have our payment system moved to the platform. We have in writing from our rep, that we “did not proceed” with the account set-up.
It took Shift4 ten business days to have the charge of $2.50 credited back to our account and “approved.” They illegally collected and held funds. We did NOT at any time grant them access to our bank account. The account number was given PENDING to our rep to only be used IF we agreed to proceed with the service.
We were not told the information would be stored. Any application that may have been submitted on “our behalf” was done without our consent and any information should have been immediately deleted and collectively removed upon rejection of Shift4 “example” processing fees email dated 01/2021.
The illegally stored bank account information is one of many legal matters that will be addressed forthcoming. It is a Federal Consumer Protection Act violation to store banking information without the written and signed consent of the account holder. We do not know where or how the information has been stored. There is no known account security for our banking information. No certificate of security has been presented at any time.
It is no longer "just" about a $2.50 charge. It is about illegally storing bank account data. It is about legal fees. It is about having to "process" and illegal charge before it "could be" refunded. It is about withdrawing funds without knowledge and without access granted. Companies allowed to continue "small" fraudulant charges will do so until someone stands up to stop them.
