- Report: #615626
Complaint Review: Shoes In Love - Internet
Reported By:
Suzanne -
Santa Rosa, California, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Shoes In Love
Internet, United States of America
Phone:
Web:
www.shoesinlove.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Shoes In Love, Dream of Shoes, shoesinlove, shoesinlove.com, dreamofshoes.com, dreamofshoes, loveladyshoes.com Counterfeit products, refuse to allow you to return items, won't give you a return address, Internet
I contacted them prior to ordering anything, asking if the shoes they sell are genuinely the brands they advertise them to be. They assured me several times that they were. When the shoes I ordered arrived, they were clearly knock-offs (albeit good ones). When I contacted them to return them, I was informed of their return policy (somewhat in line with their website) of a $35 shipping fee, $25/25% (got both answers) fee of the charge for handling, plus paying for return shipping. They said since the cost was so high to return, it's probably not worth returning, but they were happy to provide me with a coupon for a future order. Considering the shoes were not as advertised, I felt this was an unfair price to pay, and I had no intention of making a purpose with them in the future. I asked several times for their return address, which they continued to refuse to send me (it's not on their website, and the shipping label was all in Chinese). I told them I expected a FULL refund, since the shoes were counterfeit. I still have not gotten an address from this, and it's been almost 2 months. I am still trying to get my bank to help me out.
