Shopmags
Coral Springs,#2REBUTTAL Owner of company
Sat, November 01, 2008
When a company like ours, deals with tens of thousands of customers, of course not everyone is going to be happy. The same is true with IBM, Microsoft, AT&T, GM, etc. All these giants of industry have complaints against them. The truth of the matter is however, that we have been in business for 30 years and we must be doing something right. We are providing our customers with some of the lowest possible magazine subscription prices, and we do in fact provide excellent customer service. Since we don't send out the magazines ( they come from the publishers directly ) we are going to have an occasional problem, but we do everything possible to resolve those problems quickly and correctly. All our customers either get their magazines or they get a full refund. On rare occasions customers have waited longer than the advertised time to get their first issue to start, but in the vast majority of time, magazines arrive before the twelve week period.