- Report: #198667
Complaint Review: ShopNBC Viscom - Eden Prairie Minnesota
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ShopNBC Viscom
6740 Shady Oak Road Eden Prairie, 55344 Minnesota, U.S.A.
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ShopNBC - Viscom ripoff poor warranty service very hard to reach Eden Prairie Minnesota
I purchased my Viscom V32011 laptop back in December 2004. I quickly noticed like a hairline crack on the monitor going towards the screw area. I kept feeling it and it was really smooth so I assumed it was just made like that and it would be fine.
One day the screen just wouldn't go on so I called them and they quickly got it fixed. It was the light that went out. After it came back I noticed the crack on the casing is starting to open. By this time I'm already starting to go into my extended warranty.
I called the extended warranty and guess what it doesn't cover the cabinet area.
Then my space bar comes off and three keys are not working. I called the extended warranty again and they send the box for me to send back. I knew they wouldn't cover the cabinet area but they send it back and say it has physical damage and refuse to cover fixing the keypad.
The laptop sits on my desk and hasn't been abused in anyway. I have it for less than two years and I can't use it. Even to get parts for it is a difficult process. I still haven't been able to get parts for it.
I paid 1999.99 for it and I expect to last more than two years. It's made with cheap parts that don't last and than they tell you it's not covered under your warranty.
I refuse to buy anything from them again. They are just ripping off the consumers.
Gail
Laupahoehoe, Hawaii
U.S.A.
One day the screen just wouldn't go on so I called them and they quickly got it fixed. It was the light that went out. After it came back I noticed the crack on the casing is starting to open. By this time I'm already starting to go into my extended warranty.
I called the extended warranty and guess what it doesn't cover the cabinet area.
Then my space bar comes off and three keys are not working. I called the extended warranty again and they send the box for me to send back. I knew they wouldn't cover the cabinet area but they send it back and say it has physical damage and refuse to cover fixing the keypad.
The laptop sits on my desk and hasn't been abused in anyway. I have it for less than two years and I can't use it. Even to get parts for it is a difficult process. I still haven't been able to get parts for it.
I paid 1999.99 for it and I expect to last more than two years. It's made with cheap parts that don't last and than they tell you it's not covered under your warranty.
I refuse to buy anything from them again. They are just ripping off the consumers.
Gail
Laupahoehoe, Hawaii
U.S.A.
1 Updates & Rebuttals
John
Wilkes-Barre,Pennsylvania,
U.S.A.
Where to complain regarding this issue/ Information
#2Consumer Suggestion
Fri, December 22, 2006
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] ag.state.mn.us Federal Trade Commission: ftc.gov/opa/2003/04/valuevision.htm ftc.gov/opa/2001/07/valuevision.htm ftc.gov/opa/2001/08/fyi0145.htm ftc.gov Internet Fraud Complaint Center / Consumer complaint websites ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. viscom-usa.com v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. shopnbc.com vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 caag.state.ca.us (California Residents) California Department of Consumer Affairs: dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 ftc.gov Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] ag.state.mn.us Federal Trade Commission: ftc.gov/opa/2003/04/valuevision.htm ftc.gov/opa/2001/07/valuevision.htm ftc.gov/opa/2001/08/fyi0145.htm ftc.gov Internet Fraud Complaint Center / Consumer complaint websites ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. viscom-usa.com v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. shopnbc.com vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 caag.state.ca.us (California Residents) California Department of Consumer Affairs: dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 ftc.gov
