Leigh
La Jolla,#2Author of original report
Sat, December 18, 2004
Received written confirmation that a Refund for the original price of the system will be credited in next 3-5 days. Credit will be applied to original form of payment. This was not an easy, helpful, or consumer based process. Hopefully someone else will benefit from my experience. Also helpful, it to obtain the information to the State Attny. Generals office for the state the business has it's corporate offices and license. Most of the Attny. Gen. offices have a web address, most let you file complaint on line. While I was ready with the information, thankfully did not have to use it. Get names, dates and times of who you talk with and what was said. I did have this. Good Luck. Think it over once, twice, three times and then start agaiin before making a high ticket item purchase. I was fortunate that it ended well for me.
Leigh
La Jolla,#3Author of original report
Sat, November 06, 2004
After "researhing" my situation, he acknowledged that ShopNBC did provide an extension (2 to be accurate). Tony said that a "return authorization" would be sent. Should arrive next week. Keeping my fingers crossed. Had also sent email to Viscom (address to Jim), however, as customer service was useless, sent it through technical support instead. Will update when and "if" RA is received. Hopefully all will be fine.
Nicole
Madison,#4Consumer Comment
Thu, November 04, 2004
I am not making excuses for ShopNBC's poor customer service, but why didn't you go over the specks before buying? They are clearly listed on the website, or if you all the 1-800 ordering number the rep would read them to you. I don't understand why people make large purchases like this when they don't fully understand the product. I have been a at home rep for ShopNBC and have ordered many items from them. I havent been dissapointed with any of my purchases. Perhaps becuase I read about them before ordering. Keep after them, keep calling and emailing. I am certain they will rectify the situation. You can find the email addy on the shopnbc website.