- Report: #1214453
Complaint Review: Shutter Shack LTD - Woodbury New York
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Author Not Confirmed
Why?
Shutter Shack LTD
150 Woodbury Road Woodbury, 11797 New York, USA
Phone:
(516) 367-6460
Web:
www.shuttershack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Shutter Shack LTD The information on their Amazon site was confusing and I thought I was getting 4 sets of 4 paneled interior shutters. Instead I received 4 sets of 2 paneled shutters. The mistake was due to the lack of clarity on their Amazon page and I didn't understand what I was actually getting. The seller refused to work something reasonable out with me for an exchange, but finally agreed to reducing the restock fee to 25%. Woodbury New York
The information on their Amazon page was confusing and I thought I was getting 4 sets of 4 paneled interior shutters. Instead I received 4 sets of 2 paneled shutters. The mistake was due to the lack of clarity on their Amazon page and I didn't understand what I was actually getting. The seller refused to work something reasonable out with me for an exchange, but finally agreed to reducing the restock fee to 25%.
He didn't keep to his end of the agreement and charged me a 50% restock fee once he received the shutters back. In essence, I have paid $300 for shutters I have returned to the seller. The total purchase was originally $427.69. This is outright unethical! The seller portrays these as custom made and this is the reason for the restock fee. They are not custom made and sit in a warehouse in ILL waiting to be shipped. They were delivered within a week.
1 Updates & Rebuttals
Shutter Shack
Woodbury,New York,
USA
We Tried So Hard To Accommodate This Customer
#2UPDATE Employee
Wed, March 11, 2015
At Shutter Shack, which has been in business for over 40 years, we strive to provide the best customer service as well as offering high quality products. You dont survive in business for as long as we have if we did not provide exceptional customer service as we attempted to do for this customer.
We were very disheartened that we were unsucessful in satisfying this specific customer...
Our product descriptions are extremely descriptive as we sell thousands of these units without any customer confusion. We also specifiy "Please call if you have any questions or for further information." We wish this customer would have called us as she obviously was limited in understanding fractions.
We tried to accommodate as well as tried to provide financial consideration to this customer for her error.
We did come to an acceptable agreement with her fiancee which she later refused to, and disputed charge which was disallowed, and found in our favor.
We wish this customer would have taken the time to call as suggested on our product description.
Please visit ShutterShack.com and check out our testimonials, we are proud of our reputation, and only wish this customer would have read the product description before placing order.
