- Report: #886935
Complaint Review: Sierra Living Concepts - Fremont CA 94538 Internet
Reported By:
Socal -
Central Coast, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Sierra Living Concepts
44830 S. Grimmer Road Fremont CA 94538, Internet, United States of America
Phone:
1(866)864-8488
Web:
www.sierralivingconcepts.com
Categories:
Business Rating:
(0)
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Sierra Living Concepts Deceptive Practices, Terrible Quality. Prime Prices, Re-stocking charges undisclosed, Internet
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Sierra Living Concepts does not deliver. It took three months to finally get the furniture. They make you think you can change defects through their Consumer Portal. Baloney. I noticed problems with one of the stools ( the pictures are so small you cannot really detect any problems ) and asked for it to be corrected. It arrived with the same defect.
Speaking of arrival, a customer is not able to open the packages that the shipper drops off and I purportedly was not supposed to decline the shipment. As the other consumer mentioned, the table was damaged with a crack across the top. So I did not accept the table. I did accept the four stools because the delivery person was in a hurry. When I opened them they all were damaged ( I have pictures ) and the one I mentioned in the Portal was the same as when I complained. The workmanship was awful, the chiseling on the back of the stool looked very amateurish and the staining was a joke.
Leena Gehlot ( whom I assume is an owner ) communicated with me via e-mails for another month. She wanted me to accept the table and have the whole set fixed by a furniture restorer of my choice. I declined because it would be embarrassing to have this furniture in my home. After my refusal, she informed me there was a shipping and restocking charge. For this defective furniture @$339 was deducted from my payment. This was their policy about which I never knew. It took another three weeks to pick up the defective stools from my home.
I would suggest consumers be cautious about purchasing furniture on the Internet.
Speaking of arrival, a customer is not able to open the packages that the shipper drops off and I purportedly was not supposed to decline the shipment. As the other consumer mentioned, the table was damaged with a crack across the top. So I did not accept the table. I did accept the four stools because the delivery person was in a hurry. When I opened them they all were damaged ( I have pictures ) and the one I mentioned in the Portal was the same as when I complained. The workmanship was awful, the chiseling on the back of the stool looked very amateurish and the staining was a joke.
Leena Gehlot ( whom I assume is an owner ) communicated with me via e-mails for another month. She wanted me to accept the table and have the whole set fixed by a furniture restorer of my choice. I declined because it would be embarrassing to have this furniture in my home. After my refusal, she informed me there was a shipping and restocking charge. For this defective furniture @$339 was deducted from my payment. This was their policy about which I never knew. It took another three weeks to pick up the defective stools from my home.
I would suggest consumers be cautious about purchasing furniture on the Internet.
