Complaint Review: Sigma Software Solutions (Inventek) - Sunrise Florida

Given the false nature of the claims stated, I will spend the time to ensure that the truth is told so that readers can understand that just because someone writes a bad review, does not make it true. Many times, objectivity is lost by the emotions of an individual. This is amplified by the fact that most people do not want to take accountability for their own mistakes.

Patricia Brissett purchased an Entry Level Point of Sale system for 399.99 from our Ebay store. This system is a low margin – high rotation item that we sell to provide small businesses with the opportunity to use technology as a tool for decision making. It is low priced and the computers and monitors that we use are refurbished. Therefore, scratches and blemishes that DO NOT have an effect on the operation of the machine are common.

On 11/12/2013, we received the sale. We promptly shipped. On 11/21 of the same year, Patricia placed positive feedback indicating that the system worked great. See the feedback below:

Shortly thereafter, the customer called and complained that the computer was too scratched up and wanted another machine. She also mentioned that we stated that our listing said it was Manufacturer Refurnished. This is in fact the case and we DO hold the right to state that the POINT OF SALE system is Manufacturer Refurbished as we are the manufacturers of the Point of Sale Software System and require the need to re-key licenses and components on the refurbishing process. Nevertheless, the idea was to make the customer happy so I acknowledged that she may have confused a manufacturer refurbished Point of Sale System with a manufacturer refurbished computer, which is not the same thing. I edited my listed to avoid any future confusion although I maintain that I do have a legal right to call it manufacturer refurbished because we manufacture the system as a whole, not necessarily individual components.

We sent her a replacement computer and I provided pictures of that computer prior to sending it to ensure that she would be happy with it visually. She approved it and we sent the system out. Funny how she did not mention this in her complaint nor posted the pictures of that machine. She received the machine and used it for a while. Once her warranty and return period expired, she wanted to return the system. At this point, I did not grant the return as her warranty and return period clearly expired. Take into account that both were extended upon the replacement being sent. However, she still went over said period.

She then attempted to place a credit card dispute with her credit card company, Ebay and with PayPal. Both asked me for all pertinent information and SHE LOST ALL CLAIMS. This is because all the fore mentioned are objective parties that take into account the entirety of the information before making a concluding judgment. Note that credit card companies almost always defend the Buyers. Her claim was so off-base that even the credit card company did not back her up.

She then claims that she sent the merchandise back. She did not insure the package nor pay the extra dollar for signature confirmation. Although she claims that we received it, we in fact never received the merchandise back. However, she still wanted us to return her funds. Out of principal and because of how abusive she was to me and my employees, we will not refund anything. How can I refund monies for merchandise that was never received, past the return period, and not issued a return authorization? When I asked her for proof of delivery, she said she would have a signed affidavit sent by the United States Postal Service (USPS), which we never received. We told her that she needed to process a claim with USPS if the case was that she did in fact sent it.

After fifteen years in business, Patricia Bissett has been the most irrational, verbally abusive, and irresponsible customer that I have ever had to deal with. Her lack of accountability on not insuring a package to save a few dollars caused most of this issue. We cannot be held accountable for merchandise that is never received. It is the customer’s responsibility to ensure that we receive the packaged and customers are warned of this when returning items.

The fact is that we have a very good reputation. If you look at our history, our track record speaks for itself. It is VERY difficult for sellers to maintain high compliancy and high positive feedback on complex items such as point of sale systems. However, year in and year out, we continue to do so. You can see our feedback record along with some examples below:

If I were in fact a thief as falsely claimed, there is NO way that I would have such a great record. More complaints and more issues would be filed if this was the case. This is just an isolated case of a disgruntled customer with a lack of responsibility and accountability for her own actions.