- Report: #864314
Complaint Review: Signazon.com - Internet
Reported By:
mc -
Chicago, Illinois, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Signazon.com
11969 Plano Rd Internet, United States of America
Phone:
800-518-1217
Web:
www.signazon.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Signazon.com Horrible Customer Service, Internet
WOW! I called the representative at signazon.com because the sign I designed and ordered was NOT what I received in the mail. The design that I uploaded looked NOTHING like the design I received in the mail. When I called to let them know I was not happy, the rep told me it was my error because I chose the wrong type of design method (lettering instead of decal) on the website.
I didn't even want a refund, I just want them to redesign my request. Obviously when they received the design I uploaded they could see that the type of design I ordered was not the correct one. Couldn't they call me and let me know this instead of just printing whatever and not satisfying the customer? Lesson learned I guess. If you are going to order any signs, I would go with (((competitor's name redacted))). I ordered a great front door vinyl sign with a kit to install it as well.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
I didn't even want a refund, I just want them to redesign my request. Obviously when they received the design I uploaded they could see that the type of design I ordered was not the correct one. Couldn't they call me and let me know this instead of just printing whatever and not satisfying the customer? Lesson learned I guess. If you are going to order any signs, I would go with (((competitor's name redacted))). I ordered a great front door vinyl sign with a kit to install it as well.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
1 Updates & Rebuttals
Signazon.com Support
Dallas,Texas,
USA
We hope to make things right and earn your business.
#2UPDATE Employee
Fri, April 27, 2012
I would like to apologize for the misunderstanding and that we were unable to exceed your expectations with your recent order. We take customer satisfaction very seriously at Signazon.com and want to make sure that every customer has an excellent experience when they choose us for their sign needs. I understand that there can be confusion when ordering online and selecting the best materail for your needs. We try to provide as many resources as possible throughout our website and our sales staff is available to consult with customers to guide them through the entire process.
Although we were unable to help you with this order, we would like the opportunity to make things right with you the next time you have the need for any signs printed (please reference your previous order number). I hope that you will give Signazon.com an opportunity to earn back your business and feel free to give me a call at 1-800-518-1217 x501 if you have any further concerns.
