- Report: #705795
Complaint Review: Silver Care - Fresno California
Reported By:
Pissed Off in California -
valencia, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Silver Care
1665 W Shaw Ave #103, fresno, ca 95111 Fresno, 95111 California, United States of America
Phone:
(559) 577-1601
Web:
www.silvercare.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Silver Care Do not work for this company! Misrepresentation of commissions and commission schedules Fresno, California
Do not work for Silver Care Insurance Services. They lie and misrepresent the commission structure and many other things. We own our own insurance agency and one of our agents got appointed with this company to sell medicare supplements and medicare advantage programs. Their hook was that they make appointments for you. First of all they make about four appointments a day for you and wont make you more unless you sell. Well my agent was selling one of the appointments a day. Which was not bad. He is a great salesman. However he was upset because the other three appointments were bogus. Usually wrong addresses or the seniors did not understand the language or they did not understand why someone was comming over. So Silver Care started making my agent 6 appointments a day. He began selling two apps a day. He was doing so well that United Health Care called him to thank him for soing such a great job and that he was a top agent. So he was getting very excited about his commissions. Which were supposed to be $500 for a new face client and $250 for a renewal. Well the check never came. He called the office multiple times and was told three different stories. He was told because he is with them and they are an FMO that he would not get paid his October enrollments untill the last week of december then each following month would be the same time frame. And then all his January enrollments would be paid by the last week of February. SO that was very dissappointing. So he waited and when his first check came (the first week of January not the last week of December,) it was substantially less than what he was told. He was only paid $125 per app. Silver Care said that he would be paid the difference the next month once CMS verified if they were new or not. He did not get anything. This happened for November and Decembers enrollments too. Then it really hit the fan when he just received his January enrollment check today (supposed to be paid out the last week of February.) He had 29 enrollments for January and was paid $1600. I'm not sure how the math works out here. But its absolute BS. They are now saying that he is paid less because they made him appointments. Plus in the mean time he left them and got a direct contract as a GA through these companies. SO they had other SilverCare agents go out and rewrite his MEdi Medi apps. SO he won't get paid. They are cheats and liars. No matter how you spin it. You sign a contract saying that you will get anywhere from $250-$500 an app then get a total of $3750 over 4 months writing 62 applications.
Take our advice!!! Do not work for these liars.
Take our advice!!! Do not work for these liars.
1 Updates & Rebuttals
justanotheragent
Los Angeles,California,
Industry Experience a PLUS
#2Consumer Comment
Wed, June 26, 2013
First of all, it is kind of funny that another employer and NOT the agent is the one to write the complaint. Really? Secondly, perhaps you need to familarize yourself with industry standards before making uninformed comments.
The Medicare Advantage industry is highly regulated. It is an INDUSTRY STANDARD that enrollments are not paid until well after the effective date and also reasonable that an AGENCY would not issue payment for the enrollment BEFORE the CARRIER issues payment for the enrollment. Therefore, how can we hold the AGENCY responsible for the delay in payment when they are not the ones responsible for issuing the payment? If you were informed, you would know that this industry has what they call an ANNUAL ENROLLMENT PERIOD that typically starts mid-way through October and runs through eary December. Most business written during this period is going to be effective January 1st of the following year and then the CARRIER does not issue payment until the end of February if not later. Which is when the agency would then process the commission statements and pay the agents.
Please educate yourself about the industry and how it operates before spouting off complaints that never even concerned you directly. Kinda sounds like you are a company trying to hurt your competition.
