- Report: #1264155
Complaint Review: Silverleaf resorts - Hawkins Texas
-
Author Confirmed
Why?
Silverleaf resorts
210 Golf Drive Hawkins, 75765 Texas, USA
Phone:
1-800-613-0310
Web:
silverleafresorts.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Silverleaf resorts, Holly Lake resort, The Villages Unethical business practices, Breach of contract North Richland Hills Texas
We bought our week in 1994 paid it off in 2001, have only been paying dues, got behind on dues, recieved a statement every month paid 400.00 on sept 13th, paid on-line. I called to check the balance and make a reservation I was told to call owner services. My husband called owner services was told everything was fine. I called back to make the reservation onlt to be told that they had forclosed on our account. We got a copy of our orginal paperwork and deed and in there is a section on forcloser it stated that the owner would have the oppurtunity to pay the balance in full or relinquese the deed property it also stated that the owner would recieve in writting prior to the forecloser. We never recieved any type of paperwork. But we did keep getting statements.
We we called back on 10/28 they transferred me to Lee in financial services I explained what owner services had told us and what the orginal paperwork said. He begain to speak stating that the account forclosed on sept. 13 and our payment was recieved on 08/04. I keep asking why we never recieved paperwork or even a legal document, The attorney we had spoke with stated that to foreclose the party must recieve legal paper work. He got smart and asked me "oh so you got the statements but not the foreclosr letter", I replied yes. I also explained that the attorney we had spoke with stated that an account that is actively being worked would not be considered a forclosed account, If so why would they still be collecting dues on that account. He stated he was going to refund our money, I told him no we did not want the money returned and were advised not to except the money back. He became very belligerent and condescending. I ask to speak to his supervisor and he stated he was the supervision, I said no I want to speak to your supervisior.
We own antoher week with Silverleaf and ever since they have over sold their properties they have been tring to buy this week back, do to the grand father clause it falls under. I have heard rumors and complaints about silverleaf for years but remained loyal to them only for this to happen to us. I would not advise anyone under any conditions buy into this faudulent company. But I hope to see them in court.
