- Report: #180241
Complaint Review: Simmons - Norcross Georgia
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Simmons
1900 Beaver Ridge Circle Norcross, 30071 Georgia, U.S.A.
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Simmons Worthless Warranty on Beautyrest NO FLIP Mattress. ripoff Norcross Georgia
We purchased a Simmons Beautyrest Mattress trade label name Fleicity. NO FLIP. After 5 years a depression of 2 inches is embedded in mattress. We were told that it was not necessary to flip this mattress. This impression is uncomfortable.
Ater talking with Cust. Serv. rep. we were told that the depression had to be more than 1.5 inches to be warranted.
They sent out a Inspector and he said the depression was 2 inches deep and that the mattress had normal soiling.
The reply we received from Simmons was that there was no structual failure in either the mattress or box springs/foundation. and that stains or soilage was found present which negated the Warranty coverage.
There are no stains other than normal soilage on this mattress.
We would have been much better off buying the mattress that had to be flipped and rotated.
The NO FLIP mattress is JUNK.
Leonard
Trinity, Texas
U.S.A.
Ater talking with Cust. Serv. rep. we were told that the depression had to be more than 1.5 inches to be warranted.
They sent out a Inspector and he said the depression was 2 inches deep and that the mattress had normal soiling.
The reply we received from Simmons was that there was no structual failure in either the mattress or box springs/foundation. and that stains or soilage was found present which negated the Warranty coverage.
There are no stains other than normal soilage on this mattress.
We would have been much better off buying the mattress that had to be flipped and rotated.
The NO FLIP mattress is JUNK.
Leonard
Trinity, Texas
U.S.A.
1 Updates & Rebuttals
Leonard
Trinity,Texas,
U.S.A.
Simmons did the right thing.
#2Author of original report
Fri, June 02, 2006
After notifying Simmons that I had filed reports about their product they re evaluated my claim and decided to do the right thing. They replaced the mattress and were very considerate and polite about it. I have renewed by faith in Simmons. Thank you Rip Off.com for being there. Leonard
