- Report: #152161
Complaint Review: Simple Escape - Classmates.com - Internet
-
Author Confirmed
Why?
Simple Escape - Classmates.com
Internet, U.S.A.
Phone:
877-836-6903
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Simple Escape - Classmates.com took $9.95 a month from my checking account when i signed up for classmates.com Internet
I've been noticing the line: "AP9*SIMPLEESCAPE 877-836-6903" on my checking account statement for at least a couple of months now. The charge has been $9.95 each time so I FINALLY decided to call and investigate.
It took seemingly forever on hold to get to a rep, but when i did she was very pleasant and (hopefully) helpful. After reluctantly giving her some info for her to access my account she let me know that i was enrolled w/ them when i signed up for classmates.com.
I upgraded my classmates membership to a paid level some months back, but was absolutely certain that i had not enrolled in any additional programs or benefits.
Now in the this, the 21st Century, i use my bank and credit cards online all the time and have had little to no trouble doing so. I am very vigilant in signing up for things and unchecking the appropriate boxes to avoid excessive emails spam etc. But she insisted that i had enrolled w/ simple escape voluntarily when i signed up for classmates.
after interrogating her about the purpose and practices of her company i requested that she terminate my membership and I held firm on multiple attempts by her to change my mind.
As i said she was very courteous and helpful and assured me that i was removed from billing but that i could use the benefits of simple escapes (discounts on purchases made at retailers like target etc) for the rest of the month.
I won't do that i will be looking forward to next month's statement to see if indeed she followed thru w/ her promise to allow my escape from simple escape.
her name was Naz and she was operator #15372
Ron
Columbia, South Carolina
U.S.A.
It took seemingly forever on hold to get to a rep, but when i did she was very pleasant and (hopefully) helpful. After reluctantly giving her some info for her to access my account she let me know that i was enrolled w/ them when i signed up for classmates.com.
I upgraded my classmates membership to a paid level some months back, but was absolutely certain that i had not enrolled in any additional programs or benefits.
Now in the this, the 21st Century, i use my bank and credit cards online all the time and have had little to no trouble doing so. I am very vigilant in signing up for things and unchecking the appropriate boxes to avoid excessive emails spam etc. But she insisted that i had enrolled w/ simple escape voluntarily when i signed up for classmates.
after interrogating her about the purpose and practices of her company i requested that she terminate my membership and I held firm on multiple attempts by her to change my mind.
As i said she was very courteous and helpful and assured me that i was removed from billing but that i could use the benefits of simple escapes (discounts on purchases made at retailers like target etc) for the rest of the month.
I won't do that i will be looking forward to next month's statement to see if indeed she followed thru w/ her promise to allow my escape from simple escape.
her name was Naz and she was operator #15372
Ron
Columbia, South Carolina
U.S.A.
