- Report: #1082332
Complaint Review: Simple Mobile - Miami Florida
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Author Confirmed
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Simple Mobile
9700 NW 112th Ave. Miami, 33178 Florida, USA
Phone:
1-877-878-7908
Web:
www.simplemobile.com
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Simple Mobile Simplemobile.com Theft by Deception. Theft By Taking. Refusal to Provide Refund for Non-Service. Miami Florida
I purchased a sim card from Simple Mobile to use in an unlocked cell phone. Contacted the provider, Simple Mobile to activate and paid the first month of service in advance. I informed the Customer service representative that the phone was not accepting the sim card. Service Provider not available notice. Same notice on all the phones I tried. As he instructed, I removed the card and reinserted several times. He explained to me that it will take 24 hours to activate. I asked for my new cell number and he told me I would get it when I was able to place a call. I have never received a number for that sim card. I have never been able to place a call using that sim card. I have never had service on any phone I've tried to use with their sim card!
I called Simple Mobile support again two days later to find out what the problem was. Note- this is after trying the sim card in three different unlocked phones before contacting them. The card never worked. Simple Mobile tech support said the card is active. I still have three phones that tell me otherwise.
Tech support said the sim card is bad. I asked them to send me a new one. They refused. I was instructed to take it back to where I purchased it. I explained to them several times that once opened, the retailer will not take it back!
I was transfered time after time and instructed to do the same process with removing the sim card and placing it in another unlocked phone. I informed them that I've done this several times and it didn't work.
I asked that I be transfered to an American English Speaking Supervisor and they refused to honer my request. I was transfered instead to a rude and downright disrespectful foreigner that began to go back through the same process that I just went through! Enough is enough! I asked that she transfer me repeatedly! She refused!
I asked to cancel my account and for a refund of my money for non service. She refused and said that Simple Mobile does not give returns that it was in the policy! I HAVE NEVER seen a policy from Simple Mobile! Again....I have never received a phone number associated with this account and I have never received service for this account!
I emailed a letter of my utmost displeasure to their Customer Support and received their generic reply to contact technical support. The very people that can't speak and or understand english and gave me so much grief to start with!
Pure example of deception! Theft by deception and Theft by taking! I'm considering filing a police report against Simple Mobile for theft!
Stay away from Simple Moble!
1 Updates & Rebuttals
cpatricks
Tipton,Indiana,
A Follow-up.
#2Author of original report
Sat, September 07, 2013
I just wanted to add that if you paid with a credit / debit card you will probably never see your money again. I would suggest filing a complaint through your bank and have them do a charge back. Need to have all your information correct when you submit your claim. Here's the good part. The bank will charge Simple Mobile for the service. It can be up to a hundred dollars. Be prepared though. If you can't prove you were ripped off, you will have to pay a fee. But look at the bright side... Even if you do lose the bank will still charge Simple Mobile a fee for having to go through this action. I figure if enough people that have been scammed by Simple Mobile would do this that maybe we could put them out of business or the FCC will take note. By the way, there's no use in filing a complaint with the BBB. They're not a member. Now I can see why! I think it's funny and typical that in all of these reports....You haven't seen Simple Mobile try to rebut any of our claims! I would suggest repeating your discontent on your social networks and ask that all your friends repost and add their own experiences in dealing with Simple Mobile. I'm only out $43 Bucks for the service they NEVER provided. The cost of an unlocked cell phone and a $10 sim card. Now just figure this up for all the people like me that that fell for this! "That's A Lot Of Money!" If you and I were doing this....We'd be in Jail!
