- Report: #413181
Complaint Review: Simply Stone Installers Reno Ryan & Angela Frey Owners - Reno Nevada
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Simply Stone Installers Reno Ryan & Angela Frey Owners
2325 Derbish Way Reno, 89502 Nevada, U.S.A.
Phone:
775-857-4595
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Simply Stone Installers Reno, Ryan & Angela Frey Owners Simply Stone Installers charged for work not done and did poor quality on work done Reno Nevada
I hired Simply Stone Installers 12/08, owned by Ryan and Angela Frey of Reno, NV, to install granite counter tops. The bid was competitive, I thought at the time. Owner Ryan Frey would not except a discount coupon from our local mailing because "I'm already giving you a good deal" was my first red flag.
I hired an electrician/contractor to act as a foreman who did the relocation of cabinets, removal of a non-bearing wall, return the electrical AND fix the mess left when Ryan sawed into the pony wall and distroyed the drywall, which Ryan Frey of Simply Stone Installers was supposed to do, but didn't and charged me for it.
I've had to dust, my ceiling, walls, plants, blinds, furniture and Christmas tree because of the grinding of the granite IN THE HOUSE. My foreman said "this guys an idiot", but with my kitchen torn up and some granite already glued down ~ what do ya do?
This company dosen't care about it's customers. I've requested Angela, Ryan's wife, to look into it. Havn't heard from them, because they don't care.
Mtrosehome
Reno, Nevada
U.S.A.
I hired an electrician/contractor to act as a foreman who did the relocation of cabinets, removal of a non-bearing wall, return the electrical AND fix the mess left when Ryan sawed into the pony wall and distroyed the drywall, which Ryan Frey of Simply Stone Installers was supposed to do, but didn't and charged me for it.
I've had to dust, my ceiling, walls, plants, blinds, furniture and Christmas tree because of the grinding of the granite IN THE HOUSE. My foreman said "this guys an idiot", but with my kitchen torn up and some granite already glued down ~ what do ya do?
This company dosen't care about it's customers. I've requested Angela, Ryan's wife, to look into it. Havn't heard from them, because they don't care.
Mtrosehome
Reno, Nevada
U.S.A.
1 Updates & Rebuttals
Ryan Frey
Reno,Nevada,
United States of America
My appologies.
#2REBUTTAL Owner of company
Thu, December 17, 2009
I am truely sorry that Sue Roth felt that way. Most of this issue was a problem in miscommunication on who was responsible for doing what, and her coupon was to be presented at the time I bid the job, not the end (however, this was not printed on my coupon, and therefore Sue was reimbursed for it). We pride ourselves on our work, and truely want a solid reputation. one complaint in over 5 years is not bad...but it still bothers me.
I have plenty of happy customers that I can use as references if you are interested in getting an estimate.
I think Sue was agreeable to the outcome of our problem, and I'm hoping she removes this post. I would appreciate it.
