I ordered a packers flag from then and played 6.99 granite it was only 7 dollars but I was really looking forward to getting it but I have never received it . they ripped me off and when i try and contact them I get the same email that is automatically sent out Thank you for contacting us. One of our staff members will review your question and respond as quickly as possible in the order your email was received. If your question is about shipping and handling: Please note: Shipping and handling times vary from 3 to 4 weeks. Since these are promotional items and the amount of orders we receive is very high it does take longer than traditional shipping. If you are looking for your tracking number please note that tracking numbers are dispatched automatically as soon as our shipping company provides a number to us. If you made a mistake on your mailing address we will correct it as soon as possible to ensure delivery. If you have any other questions please let us know, we will respond to your message as promptly as possible. If it has been longer than 4 weeks (28 days) and you have not received your item please let us know, we will look into your order immediately. I am very disappointed and hope that no one orders anything from there