- Report: #1476410
Complaint Review: Sinemia -
Reported By:
Steve -
Walnut Creek, CA, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sinemia
United States
Web:
www.sinemia.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sinemia I should have listened to online reviews --
Like many others, after paying the membership fee ($29.99) and first months subscription ($9.99) and membership card ($15.00), Sinemia made me pay a membership violation fee ($12.00) when I did not check in on my mobile app the first time I used it. (I tried but the mobile app did offer me the option). The subscription autopay processed the second month for $9.99.
When I attempted to use the service a second time, I was blocked because my membership had been cancelled due to me not accepting the new rate of ($17.99) per month. I have no record of being requested to agree to the new fee. To re-enroll again I would have to pay the membership fee again or pay for a year's service in advance.
Having already spent $85 dollars for only one movie (actually, $85 times two as I bought a membership for my girlfriend too) I was not about to re-enroll or pay for a year in advance. I emailed Sinemia several times about the mobile app problems without response and they have no customer service number posted to call. Lastly, their mobile app instructions are unclear and confusing to users. Please let's stop this consumer abuse.
