- Report: #462969
Complaint Review: Sirius Satellite Radio - New York New York
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Sirius Satellite Radio
1221 Avenue Of The Americas, New York, 10020 New York, U.S.A.
Phone:
866-5397474
Web:
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Sirius Satellite Radio Refusal to transfer subscription to new receiver New York New York
I purchased a 2009 Dodge Charger in April of this year. It came with 1 year free Sirius satellite radio service. I upgraded to a higher quality satellite receiver and called sirius to transfer my service. I was told that prepaid subscriptions were not eligible for transfer. My choices were to do without the service, buy a new subscription for my new receiver, or reinstall the factory reciever. When I asked the representative to show me where in the terms of service that was stated, they were unable to do so and eventually hung up on me.
This refusal to transfer my subscription is a direct violation of the terms and conditions posted on their website. I have cut/pasted the section regarding subscription transfers below. My subscription is NOT a lifetime subscription.
5. Right to Transfer a Subscription: Satellite Radio Service Subscriptions (other than Lifetime
Subscriptions) are transferable from one Receiver to another. A LIFETIME SATELLITE RADIO
SUBSCRIPTION (WHICH IS A SUBSCRIPTION THAT CONTINUES FOR THE LIFE OF THE RECEIVER)IS NOT TRANSFERABLE IF IT IS ASSOCIATED WITH A RECEIVER INSTALLED BY AN AUTOMAKER
OR AN AUTOMOTIVE DEALER IN A VEHICLE, EXCEPT IN THE EVENT THE ORIGINAL RECEIVERASSOCIATED WITH THAT LIFETIME SATELLITE RADIO SUBSCRIPTION IS STOLEN, ACCIDENTALLY
DAMAGED OR, IN OUR SOLE DISCRETION, IS DEFECTIVE. A LIFETIME SATELLITE RADIO SUBSCRIPTION ASSOCIATED WITH A HOME, PORTABLE OR DOCK & PLAY RECEIVER IS TRANSFERABLE FROM ONE RECEIVER TO ANOTHER RECEIVER, UP TO A MAXIMUM OF THREE TIMES. Permitted transfers of Satellite Radio Service Subscriptions are subject to a transfer fee, as
set forth herein.
E. INTELLECTUAL
Jtoast
bartlesville, Oklahoma
U.S.A.
This refusal to transfer my subscription is a direct violation of the terms and conditions posted on their website. I have cut/pasted the section regarding subscription transfers below. My subscription is NOT a lifetime subscription.
5. Right to Transfer a Subscription: Satellite Radio Service Subscriptions (other than Lifetime
Subscriptions) are transferable from one Receiver to another. A LIFETIME SATELLITE RADIO
SUBSCRIPTION (WHICH IS A SUBSCRIPTION THAT CONTINUES FOR THE LIFE OF THE RECEIVER)IS NOT TRANSFERABLE IF IT IS ASSOCIATED WITH A RECEIVER INSTALLED BY AN AUTOMAKER
OR AN AUTOMOTIVE DEALER IN A VEHICLE, EXCEPT IN THE EVENT THE ORIGINAL RECEIVERASSOCIATED WITH THAT LIFETIME SATELLITE RADIO SUBSCRIPTION IS STOLEN, ACCIDENTALLY
DAMAGED OR, IN OUR SOLE DISCRETION, IS DEFECTIVE. A LIFETIME SATELLITE RADIO SUBSCRIPTION ASSOCIATED WITH A HOME, PORTABLE OR DOCK & PLAY RECEIVER IS TRANSFERABLE FROM ONE RECEIVER TO ANOTHER RECEIVER, UP TO A MAXIMUM OF THREE TIMES. Permitted transfers of Satellite Radio Service Subscriptions are subject to a transfer fee, as
set forth herein.
E. INTELLECTUAL
Jtoast
bartlesville, Oklahoma
U.S.A.
