unhappy_sat_cust
Woodson,#2Author of original report
Fri, September 28, 2012
I am happy to report that after a few emails back and forth with SiriusXM, they have provided me with an email stating the account in question is closed and my credit card information has been purged. This website was more effective than the Better Business Bureau! I appreciate having somewhere to air my grievance and have it addressed immediately by the company involved.
While I would never recommend anyone do business with SiriusXM, I am happy they finally resolved my issue. I encourage others with problems with SiriusXM to keep fighting!
SIRIUS XM Customer Relations
USA#3UPDATE Employee
Thu, September 27, 2012
Hi -
We apologize and are sorry to hear about your experience. After reading your post, we would like to assist you in resolving your issue. You stated that you purchased this account for your mother. Was your mother's information on the account or yours? If so, we would have contacted you through the info that was provided to us on the account.
When you signed up for our services, you agreed to our terms and conditions which included our auto-renewal and our cancellation policies. The only way to cancel your subscription with us is for all of customers to call in. Unfortunately, we don't offer the ability to cancel online.
We would like to help resolve any pending issues you may have with us. Send us an email with your contact/account info to [email protected] and we'll be in touch.
Thanks,
SiriusXM Digital Care Team