SIRIUS XM Customer Relations
USA#2UPDATE Employee
Tue, July 17, 2012
Hi -
We apologize for your frustration and experience. There's no need to use foul language. We are only trying to assist you. However, in order to do that, we need your contact info. If you would like to close out your pending issue, send us an email with your account info to [email protected] and we will reach out to you today.
Thanks,
SiriusXM Digital Care Team
Moonie805
Ventura,#3Author of original report
Tue, July 17, 2012
Seriously? I have called your office more than once and even told them I don't have Sirius XM in my truck, and they send me out to my truck to re-install it? Hell that never happened, so I call (3) more times when I can speak to somebody who speaks f**king english, and wow, I even said, cancel my account, suspend my account whats the word that you need to understand, I dont want your service in my truck and don't have your service in my truck (Dodge Nitro) so stop f**king billing me and then you turn me in to a collection agency? For what?
You already ripped me off for $43 and now you want more money, get with the program, get a better job, because I am not done filing reports on your abuse!
I have only one vehicle with your Sirius XM, and when I buy my next vehicle, you can be sure before I buy that vehicle, I won't have Sirius XM radio or I won't by that vehicle!!!!!
SIRIUS XM Customer Relations
USA#4UPDATE Employee
Mon, July 16, 2012
Hi -
We apologize for your experience. We are an auto-renewal service that requires all of our customers to call-in in order to cancel their subscription. If you already cancelled with us, we apologize if this is duplicate information. Let us know if you still need assistance by sending us an email with your contact info to [email protected] and we'll be happy to help set your account in the appropriate status.
Thanks,
SiriusXM Digital Care Team