- Report: #949191
Complaint Review: Sirius XM radio - New York New York
Reported By:
Catbox4 -
Murrieta, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sirius XM radio
1221 Avenue of the Americas New York, 10020 New York, United States of America
Phone:
1(866)635-2349
Web:
Categories:
Business Rating:
(0)
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Sirius XM radio Constant billing issues New York, New York
Both my mother and I were Sirius subscribers until I turned my leased car in and ATTEMPTED to cancel the service. Then the issues began. The representative "sold" me on a radio for my old car, which was free. The radio came - along with a bill for the service on the car I no longer have. Half an hour on the phone and that radio is cancelled. Then came the bill for the "free" radio. Another 40 minutes on the phone. Since then, "free" trials have been billed; I have called to cancel service 3 times, each time agreeing to free service for a limited time - which I then received bills for. If it weren't for the fact that "normal" radio is absolute rubbish (and mostly Mexican in Cali) I wouldn't have agreed to the "free" terms. I finally cancelled my radio and agreed to a free 3 months on my mother's radio. 2 months later I receive a bill for my mother's radio. I call to cancel my mother's radio after it automatically renewed (not informed of this when I agreed to the FREE term) and was assured the bill was ZERO and the account was cancelled. After numerous (automatic) calls from Sirius telling me I have an outstanding balance I call AGAIN to discover the account was never cancelled and the "customer care" rep I spoke to didn't even notate the account.
Seriously, or should I say Siriusly (!) WHO is this company trying to fool? It can not be that they only hire complete incompetent idiots...can it? If I add up the time and minutes spent on all the phone calls Sirius owes me! It's a great shame because the radio itself is fine but the "service" is fraudulent. Also a shame as I work for a dealership and our cars come with Sirius yet I can not stand by the service. How is it that such a big company can get away with such devious practices for so long, apparently unnoticed?
Seriously, or should I say Siriusly (!) WHO is this company trying to fool? It can not be that they only hire complete incompetent idiots...can it? If I add up the time and minutes spent on all the phone calls Sirius owes me! It's a great shame because the radio itself is fine but the "service" is fraudulent. Also a shame as I work for a dealership and our cars come with Sirius yet I can not stand by the service. How is it that such a big company can get away with such devious practices for so long, apparently unnoticed?
3 Updates & Rebuttals
SIRIUS XM Customer Relations
USADo Not Call Policy
#2UPDATE Employee
Fri, October 05, 2012
Hi -
We are very sorry for the experience you have received. If you would like to be removed from our calling list, we request that you send us an email with your contact info to [email protected] and we will remove your information from our records.
Thanks,
SiriusXM Digital Care Team
Catbox4
California,United States of America
Sirius "apology"
#3Author of original report
Thu, October 04, 2012
While I appreciate your taking the time to "apologize" for the inconvenience, it is absolutely moot. You see, referring me to customer "care" is referring me right back to the problem which IS customer "care". They say one thing and either don't do it, or they do something else!
Secondly, the day after I posted this complaint (which is also the day after I was told for the second time that the account was closed out at a zero balance), I received yet ANOTHER automated phone call telling me I owe money. And the day after that I received a bill in the mail! That is the efficiency of your customer "care".
Thanks but I'll pass.
SIRIUS XM Customer Relations
USAWe would like the opportunity to help.
#4UPDATE Employee
Tue, October 02, 2012
Hi -
We apologize for your experience. We usually only run on promotional trial period per vehicle. The duration of this period depend on the car you purchased. You shouldn't have been charged any fee if you were on a trial subscription. We are sorry for any miscommunication you may have received. If you have any questions about your accounts, feel free to send us an email with your contact info to [email protected] and we'll be able to assist you there.
-SiriusXM Digital Care Team
