SIRIUS XM Customer Relations
USA#2UPDATE Employee
Fri, October 05, 2012
Hi -
We are very sorry for the experience you have received. If you would like to be removed from our calling list, we request that you send us an email with your contact info to [email protected] and we will remove your information from our records.
Thanks,
SiriusXM Digital Care Team
Catbox4
California,#3Author of original report
Thu, October 04, 2012
While I appreciate your taking the time to "apologize" for the inconvenience, it is absolutely moot. You see, referring me to customer "care" is referring me right back to the problem which IS customer "care". They say one thing and either don't do it, or they do something else!
Secondly, the day after I posted this complaint (which is also the day after I was told for the second time that the account was closed out at a zero balance), I received yet ANOTHER automated phone call telling me I owe money. And the day after that I received a bill in the mail! That is the efficiency of your customer "care".
Thanks but I'll pass.
SIRIUS XM Customer Relations
USA#4UPDATE Employee
Tue, October 02, 2012
Hi -
We apologize for your experience. We usually only run on promotional trial period per vehicle. The duration of this period depend on the car you purchased. You shouldn't have been charged any fee if you were on a trial subscription. We are sorry for any miscommunication you may have received. If you have any questions about your accounts, feel free to send us an email with your contact info to [email protected] and we'll be able to assist you there.
-SiriusXM Digital Care Team