- Report: #703054
Complaint Review: Sirius XM Radio - New York New York
Reported By:
BobInColorado -
, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sirius XM Radio
1221 Avenue of the Americas New York, 10020 New York, United States of America
Phone:
Web:
www.siriusxm.com
Categories:
Business Rating:
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Sirius XM Radio, Sirius XM charges my credit card after cancellation - no credit New York, New York
I traded a car in on my truck. The car had a subscription to XM due to run out at the end of September. I called and cancelled my subscription. I got my credit card statement in October and there was a nice $462.87 charge by XM on my card for another 3 years. I called them up and explained the situation and they said they'd issue a credit on my card.
I get my November statement, no credit so I call them again, explain the situation again and once again they tell me they'll issue a credit.
December, no credit, so I call my card company and file a dispute and the card company issues a temporary credit. Yesterday, March 3, I get a letter from my card company that the XM credit is being reversed because XM claims I never contacted them to request cancellation. I call the card company again and they say the dispute is closed, nothing they can do, I'll have to handle it through XM/Sirius.
This morning I once again call XM/Sirius and once again they tell me that they'll cancel my service and issue a PRO-RATED credit charging me for the last six months.
I get my November statement, no credit so I call them again, explain the situation again and once again they tell me they'll issue a credit.
December, no credit, so I call my card company and file a dispute and the card company issues a temporary credit. Yesterday, March 3, I get a letter from my card company that the XM credit is being reversed because XM claims I never contacted them to request cancellation. I call the card company again and they say the dispute is closed, nothing they can do, I'll have to handle it through XM/Sirius.
This morning I once again call XM/Sirius and once again they tell me that they'll cancel my service and issue a PRO-RATED credit charging me for the last six months.
