- Report: #890574
Complaint Review: Sirius XM - Internet
Reported By:
Rippedoff inWA -
edmonds, Washington, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Sirius XM
Internet, United States of America
Phone:
Web:
http://www.siriusxm.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sirius XM False advertising, false promises, liars, cheats, bait and switch artists Internet
Want to be ripped off? Call Sirius XM radio.
Tried to consolidate my XM and Sirius radio services and add my XM radio. First their customer service is the worst- they try and tell you the things that are ADVERTISED on their web site cannot be done and you have to pay a higher price. This is after their own chat support tells you that is what will happen.
Then, the price they quote you has a whole pile of additional fees added on to the bill which are not stated until you are checking. So, the $109 fee became $159 fee in a matter of seconds. Nice. You won't see THAT price in the ads, nope, they lay that on you at the end. Airlines are forced to price accurately, why not these liars?
This company pretty much wins the award for Worst of Show:
Bait and Switch
False Advertising
Ridiculous added hidden fees
Come on FCC, nail these suckers!
Tried to consolidate my XM and Sirius radio services and add my XM radio. First their customer service is the worst- they try and tell you the things that are ADVERTISED on their web site cannot be done and you have to pay a higher price. This is after their own chat support tells you that is what will happen.
Then, the price they quote you has a whole pile of additional fees added on to the bill which are not stated until you are checking. So, the $109 fee became $159 fee in a matter of seconds. Nice. You won't see THAT price in the ads, nope, they lay that on you at the end. Airlines are forced to price accurately, why not these liars?
This company pretty much wins the award for Worst of Show:
Bait and Switch
False Advertising
Ridiculous added hidden fees
Come on FCC, nail these suckers!
2 Updates & Rebuttals
SIRIUS XM Customer Relations
USAWe'd Like to Help
#2UPDATE Employee
Thu, June 28, 2012
Hi,
We're sorry to hear about your experience with us. Our agent should have been more forward with you while explaining our subscription plans. If there is anything we can do for you, don't hesitate to reach out to us at [email protected].
Thanks,
SiriusXM Digital Care Team.
Ronny g
North hollywood,California,
USA
Seems to me they were offering you a discount...
#3Consumer Comment
Thu, May 31, 2012
Click either "Sirius" or XM" on the site and if seems it should be $199 for an annual plan.
http://www.siriusxm.com/subscriptions
