- Report: #791820
Complaint Review: Sirius XM - New York Nationwide
Reported By:
David P -
los angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sirius XM
New York, Nationwide, United States of America
Phone:
1-866-635-2349
Web:
www.siriusxm.com
Categories:
Business Rating:
(0)
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Sirius XM Lied to me, then sent my bill to a collection agency New York, Nationwide
I ended my service with Sirius XM because of major customer service problems, literally every phone call would lead to 3 different transfers and someone saying "I'm sorry, I have no idea why you were transfered to me, please start over."
So when I canceled my service I called to make sure I wasn't responsible for returning any of the equipment I'd been sent a few months previous, which i was sent because their radios constantly break. Derek, at XM Customer Service said I do not owe anything unless I wanted to continue my service, but if I was canceling I owe nothing.
2 months later I received a notice from a collection agency. When I called XM about this, I learned that Derek, having realized his mistake in telling me the money I owed was for service, not equipment, fraudulently documented that he had told me I still owed $31, now $36 because of the late fees.
This is an absolute lie, and now my credit is being hurt because Derek chose to cover his a*s rather than fix his mess. XM refused to help or contact the collection agency in any way, despite tacitly admitting this problem sounded "familiar." They are simply the worst company I have ever dealt with. I had originally intended to reestablish my service but now will boycott them forever. Sirius XM deeply hates their customers.
So when I canceled my service I called to make sure I wasn't responsible for returning any of the equipment I'd been sent a few months previous, which i was sent because their radios constantly break. Derek, at XM Customer Service said I do not owe anything unless I wanted to continue my service, but if I was canceling I owe nothing.
2 months later I received a notice from a collection agency. When I called XM about this, I learned that Derek, having realized his mistake in telling me the money I owed was for service, not equipment, fraudulently documented that he had told me I still owed $31, now $36 because of the late fees.
This is an absolute lie, and now my credit is being hurt because Derek chose to cover his a*s rather than fix his mess. XM refused to help or contact the collection agency in any way, despite tacitly admitting this problem sounded "familiar." They are simply the worst company I have ever dealt with. I had originally intended to reestablish my service but now will boycott them forever. Sirius XM deeply hates their customers.
1 Updates & Rebuttals
David P
los angeles,California,
United States of America
Apparent Refund
#2Author of original report
Wed, October 26, 2011
After complaining repeatedly I found a supervisor who said they would contact the collection agency and cancel the collection, hopefully that happens, but it seems someone there may be cleaning up the mess.
