- Report: #1236286
Complaint Review: SiriusXM Radio - Nationwide
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Author Not Confirmed
Why?
SiriusXM Radio
Nationwide, USA
Web:
www.siriusxm.com/
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SiriusXM Radio Sirius Renewed me even though I cancelled New York New York
I called Sirius last month to renew (prior to renewal date because automatic renewal goes to FULL PRICE) The price was too high even with offers to spend less - so I said cancel the service for all Radios.
Got a bill this month for renewal . I called again and found out the last rep did not actually cancel it - just said okay and we were done.
FYI - YOU HAVE TO GET A CANCELLATION NUMBER TO INSURE THEY HAVE CANCELED IT.
So I had to go through the whole thing again where they offered it for less and then less again, then they start offering it for less but quickly say 5 months instead of 6 months - I kept telling them I want to cancel, finally they transferred me to another group who also tried to get me to continue.
I finally got someone to actually cancel it. Then after getting the cancellation numbers they told me I had a balance DUE?!!! Had to get transferred again to someone who would "work with me" on the Balance due! (this when I had cancelled prior to the renewal date). They only offered 5.00 towards the balance due of 12.00 - Finally I just said fine. I will pay the 6 dollars but I will never spend another dime on Sirius.
I will use the money we save to have players/phones to play our music or listen to radio we like instead of Sirius.
Do not expect me or anyone in my family to use Sirius again. Sirius is losing customers. Three cars - all with Sirius radios that will not be used. They could have had some money had they offered reasonalbe pricing for three Radios but now they get nothing.
