- Report: #1220951
Complaint Review: SiriusXM -
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Author Not Confirmed
Why?
SiriusXM
USA
Web:
www.siriusxm.com
Categories:
Business Rating:
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SiriusXM Turns bad customer service into Past Due bills I sold a vehicle and called to cancel XM radio but they didn't cancel but continued billing me.
My XM radio subscription was about to renew when I sold the vehicle. Not wanting to incur another year's charge, I called and spoke with a customer service rep to cancel the service. Of course he kept trying to upsell and sell service on the new vehicle, even after I provided all the information to cancel service. After 10-15 minutes of listening to his pitches, I asked him to simply cancel the old service and I hung up.
Of course the "customer service" rep didn't cancel the service, or it wouldn't be a Rip Off. So they billed me for another year and I didn't pay since the car was sold. After a couple months, I guess they realized I wasn't going to pay so they sent a bill for the first 6 weeks and want me to pay that "PAST DUE" amount. If their customer service was worth a nickel, this would be a happy ending. Instead it's a bully company that takes your credit card number and refuses to stop charging you even after you've canceled service.
