katehat
Albuquerque,#2Author of original report
Tue, September 14, 2010
I called SitterCity THREE times yesterday and sent an email, as well. Absolutely no one responded, and I was sent to a voice mail system every time I called yesterday. However, as soon as this report was noticed, someone was immediately on the phone with me.
Ashley
Chicago,#3UPDATE Employee
Tue, September 14, 2010
I'm very sorry you had that experience. As you stated, Sittercity uses LexisNexis to run our background checks, so we'll need to work with them to get this issue resolved. If you contact Jerome, who is our Manager of Member Services, he'll be able to walk you through the process to get this fixed. He can be reached directly at 312.428.4670 or emailed at [email protected].