Kimberly
Loveland,#2Author of original report
Sat, March 02, 2013
Yesterday, after posting my report I did receive multiple emails from this company. Bottom line, they are refunding my money ($29.95). The terms and conditions say they have 14 days; they told me it would much sooner. To be fair, I had a technical problem with my computer which impacted email delivery. Failure notices were not true and while I never received one email the customer support people said was sent (they sent a copy) their email address does work.
My recommendation is proceed with caution. They tell me they have been in business 10 years and never have complaints. See if you can verify their reputation online. This whole episode scared me as I had a $300. problem late last year with an seo company here in the states. Note: Worldpay offers no recourse for folks who want a refund. They capture payments for companies and if you have a problem, you're on your own. Why would a credible company trying to establish trust and confidence in consumers choose to work with this kind of payment gateway?
Why not highlight your terms and conditions? Why not describe how you contract out projects? Why not tell people you're located in the UK? The fact they did contact me and offer me my refund is worthy of respect, in my opinion. It gave me peace of mind and ended my worry and stress over this incident. The combination of not connecting via email and reading the terms upset me greatly. I'm grateful they have stood behind their promise to refund money of unhappy customers. That does bolster their credibility in my mind. Good luck to you if you use their seo services and best wishes to Sinunet, Ltd (approve.com) too.