- Report: #129827
Complaint Review: S&J Used Auto Parts - Saratoga Springs New York
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Author Confirmed
Why?
S&J Used Auto Parts
40 Excelsior Ave. Saratoga Springs, 12866 New York, U.S.A.
Phone:
518-583-7278
Web:
N/A
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Business Rating:
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S+J Used Auto Parts, S&J Used Auto Parts, Findparts.com ripoff! Never delivered parts and charged my credit card. No refund after four months of leaving messages and getting the run-around. Ripoff! Saratoga Springs New York
I submitted a parts request online for a 92 Cadillac Eldorado front bumper back in July 2004 and recieved a reply from S&J auto parts saying they had my part in stock. I paid for the part with my credit card and was told I would recieve a tracking number via email.
A week later and no tracking number I called back and they said that the bumper they had was no good and they would try to locate another. One more week goes by and no bumper or message. I call back and state that I want a refund. I continue to call every couple of weeks and get excuse after excuse.
By now it's been more than 60 days and I can't get a refund through the credit card company.
Around December I noticed that they no longer answer the phone. Instead an anwering service takes the calls and emails the messages to them. A couple of times I recieved a voice mail from someone in the refund department saying they lost my paperwork and were still working on it.
As of 2 Feb and probably 50 unanswered messages I have had enough.
I contacted the BBB of NY and have found out that S&J has been removed as a member. I then contacted the small claims court in Saratoga Springs and requested a claim form to file with the court. Unfortunately it will probably require an appearance in person.
Lance
Radcliff, Kentucky
U.S.A.
A week later and no tracking number I called back and they said that the bumper they had was no good and they would try to locate another. One more week goes by and no bumper or message. I call back and state that I want a refund. I continue to call every couple of weeks and get excuse after excuse.
By now it's been more than 60 days and I can't get a refund through the credit card company.
Around December I noticed that they no longer answer the phone. Instead an anwering service takes the calls and emails the messages to them. A couple of times I recieved a voice mail from someone in the refund department saying they lost my paperwork and were still working on it.
As of 2 Feb and probably 50 unanswered messages I have had enough.
I contacted the BBB of NY and have found out that S&J has been removed as a member. I then contacted the small claims court in Saratoga Springs and requested a claim form to file with the court. Unfortunately it will probably require an appearance in person.
Lance
Radcliff, Kentucky
U.S.A.
1 Updates & Rebuttals
Chris
Greenfield Center,New York,
U.S.A.
LOOKING INTO YOUR REFUND
#2UPDATE Employee
Sat, August 06, 2005
THIS SITUATION HAS JUST COME TO MY ATTENTION. WITHOUT CONTACT FROM YOU I WOULD HAVE NO WAY OF KNOWING YOU REQUIRED A REFUND. THIS MATTER WILL BE HANDLED ON MONDAY 8/8/05. IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CALL THE OFFICE ON MONDAY AM 8/8/05. WE ARE SORRY FOR YOUR DELAY.
