Complaint Review: Skadate.com Skalfa Ecommerce Aaworldsales.com - South Bend Indiana

I am a REAL person and not a competing software dating script company.  I am disabled and spent REAL had to come by money on this software only to get insulted repeatedly by their staff person Natalie.  I am a PC specialist with over 20+ years of experience providing technical support to users for software AND hardware.  I am no newbie when it comes to technology.  I had a popular channel on YouTube and wanted to create a social network for my fans.  I borrowed the money from my life insurance policy because I was excited about the venture.  Skalfa/SkaDate turned my dreams into a nightmare.

I copied and pasted my email message to them verbatim below asking for my money back.  So far I have NOT gotten a response back.  I have repeately notified them of my contempt and dismay with their product  It sucks and is VERY buggy.  They provide crappy support services and charge $99 monthly for the favor.  I have gotten better support service from my web host company who I only paid $39.00 for the WHOLE year and learned everything I know about ftp from them.  They only provide great customer service at the presales stage (of course they do. . . so they can get your money).  After they get your money you are treated like dirt.  Especially if you don't pay for their technical support.

Please take time to read my messages to them and my transcript of the chat session when I was attempting to get a refund:

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I have done EVERYTHING I am supposed to do and still no response. You are steadily proving what bad business practices your company engages in. So I am resubmitting this letter and now will forward it to my credit card company AND my attorney. Below is my email message date March 17, 2010 from SkaDate, a Skalfa eCommerce company Billing to Naomi Nichols date Wed, Mar 17, 2010 at 12:22 AM subject [Ticket ID: 377370] I WANT A REFUND! YOUR INSTRUCTION MANUALS SUCK! hide details Mar 17 (10 days ago) Dear Naomi, We can not login to your FTP to terminate the site. Please provide us with the details and we'll proceed with the termination. I'll initiate the $500 refund as soon as we terminate the site. So I'm waiting for FTP details from you. Kind Regards, Natalie billing and sales dpt manager SkaDate.com ---------------------------------------------- Ticket ID: #377370 Subject: I WANT A REFUND! YOUR INSTRUCTION MANUALS SUCK! Status: Answered ---------------------------------------------- Below is my response to message [Ticket ID: 917585] What is wrong with the software? How do I loathe thee. . . Let me count the ways. First, I will begin with EVEN after changing the media player setting to Windows instead of Flash MY VIDEOS STILL DON'T PLAY. 2) I uploaded MY OWN LOGO MYSELF, looks great but your manuals DID NOT TEACH me that. It took a lot of trial an error as the manuals completely left out the most important information which is what file you have to replace on your ftp in order for it to work. To have manuals reference any steps by just displaying the words "ftp > layout/themes/?? whatever IS NOT SPECIFIC ENOUGH TO EMPOWER AN AVERAGE USER TO DO THE JOB THEMSELVES and practically forces them to HAVE have technical support to do it. I am NOT a newbie to computer hardware/software, am a degreed, retired and highly skilled computer specialist. I provided technical support for a living for over 15 years so I know what REAL support should be. The only thing I was new to is using ftps and design/html coding. I have created a beautiful index page and yet the manuals are not specific enough to even take a stab at doing it yourself. You need to know the EXACT name of the actual file ur trying to replace and not the Photoshop names for those files that you download from the Client area. If you do a search for the files in your ftp host you will NOT find a match on there that corresponds to the components, index or internal *psd. files, this sucks BIG TIME! I am fully capable of making my own modifications with the proper information. 3) My ENTIRE profile disappeared for no apparent reason. Had to recreate a new profile because Skadate DID NOT recognize my original screename and that was the one that had a lot of videos on it. Having to reupload the videos is a major pain in the butt. Your technical support is something I cannot afford as I do NOT have paid subscribers yet, and y would I? Since I am too embarrased to ask people to join while it still looks like a template. 5) Then there is the differences in time zones and will NEVER really be able to access technical support in REAL TIME. What is exactly not right about the software is that you don't provide adequate supporting manuals and have to pay for technical support for your product. This is NOT going to work for me ESPECIALLY if I am able to get people to pay to visit my site. I just want my money back periord, point blank. Sincerely, Naomi Nichols (extremely disgruntled customer) ======================================================================================[Ticket ID: 377370] I WANT A REFUND! YOUR INSTRUCTION MANUALS SUCK! Inbox X Reply SkaDate, a Skalfa eCommerce company Billing to me show details Mar 17 (10 days ago) Images are not displayed. Display images below - Always display images from [email protected] Dear Naomi, We can not login to your FTP to terminate the site. Please provide us with the details and we'll proceed with the termination. I'll initiate the $500 refund as soon as we terminate the site. So I'm waiting for FTP details from you. Kind Regards, Natalie billing and sales dpt manager SkaDate.com ---------------------------------------------- Ticket ID: #377370 Subject: I WANT A REFUND! YOUR INSTRUCTION MANUALS SUCK! Status: Answered ======================================================================================

Honestly I did not know what information you were seeking and I consider this a stall tactic. Since you closed my Client Access first I really didn't know as I had my access saved in google browser. As far as I know, my ftp username is naluv4u2 and the login is godislove1. Not really sure. But whatever please refund my money immediately. I have suffered enough. My hosting company's SUPPORT staff was kind enough to assist me in this matter which is something I can't say about your company. I am tired of getting the run around on this matter. I have already talked to my credit card company and my attorney. I want a refund without ANY further delay! Hello Naomi ****, Here is your account information with HostGator. Your Domain: ****.com Your Username: **** Your Password: **** Your sites IP address: **** Your Cpanel link: http://****.com:2082 Your First Nameserver: ****.com Your Second Nameserver: ****.com I have also included the chat transcript that proves this is not standard procedure. I could have easily deleted the software myself as I guess you still think I am a dummy and can't do such things. I am merely new to ftp and web hosting. HostGator is just marvelous with their service and is something I can't say about yours. Below is my actual chat session submitted as evidence of what GOOD support is. Chat Start Date: Mar 26 2010 5:06:16 PM (5:07:16 PM) Mark Le: has entered the chat. (5:07:23 PM) Mark Le: Welcome to HostGator Live Chat. My name is Mark. How can I help you today? (5:07:44 PM) Mark Le: Why exactly would they need this information? (5:07:48 PM) Mark Le: I am not sure I understand? (5:07:51 PM) Naomi: i dont actually know what my ftp information (5:07:56 PM) Mark Le: Do they want to go in and delete this or something? (5:08:01 PM) Mark Le: Your ftp information is in your cpanel. (5:08:09 PM) Naomi: they claim they need it in order for me to get a refund (5:08:47 PM) Naomi: This is their words exactly (5:08:54 PM) Mark Le: I would be very careful of that. (5:08:57 PM) Mark Le: It doesn't seem right. (5:09:05 PM) Naomi: We can not login to your FTP to terminate the site. Please provide us with the details and we'll proceed with the termination. I'll initiate the $500 refund as soon as we terminate the site. So I'm waiting for FTP details from you. (5:09:25 PM) Mark Le: Okay (5:09:34 PM) Mark Le: You can get those in your cpanel, or you can give them your cpanel username and password. (5:09:41 PM) Mark Le: After they terminate it, you should change your cpanel password. (5:09:51 PM) Naomi: Yeah that is what I thought but I don't care at this point I want all their bullshit software off of my domain anyway. (5:10:09 PM) Naomi: I don't have a problem with that. I will be happy to change it. (5:10:55 PM) Mark Le: Yep. (5:10:57 PM) Mark Le: That will work. (5:11:16 PM) Naomi: It's very telling when a software scripting company doesn't even use their OWN software script to power their site. If you visit xitti.com they use WORDPRESS. ain't that a blip? (5:12:29 PM) Naomi: so what is my ftp information. i still am not sure what that is? is it naluv4u2 and my password? what is it? (5:13:48 PM) Mark Le: Your cpanel username and password. (5:13:51 PM) Naomi: I want to go ahead and give it to them and if they don't refund my money it will just be further evidence for my credit card company of their scammy ways. (5:14:03 PM) Naomi: o ok (5:14:55 PM) Naomi: because i asked Google to save it for me. I am not really sure what that is right now. been having my browser automatically link to it. so i don't actually remember it. (5:16:22 PM) Mark Le: I can resend the welcome e-mail to you with your password. (5:16:27 PM) Naomi: oops i mean i use opera to save it and 4got what it is. (5:17:33 PM) Naomi: ok thank you so much. i really hate to leave your company because your technical support is OUTSTANDING. i may just keep you on without even creating a site because i just like your support that much. (5:17:38 PM) Mark Le: Do you want me to resend the password by e-mail? (5:17:48 PM) Naomi: yes, yes please do (5:18:25 PM) Mark Le: Okay (5:18:28 PM) Naomi: i have tried other hosting companies and no one compares to you guys. (5:18:58 PM) Naomi: I love your support staff and want to tell your higher ups how impressed i am with it. how do i do that? (5:19:56 PM) Mark Le: Naomi, please check your e-mail now. (5:20:12 PM) Mark Le: You can e-mail the owner :) [email protected] (5:21:06 PM) Naomi: did you send it to ****? (5:22:02 PM) Mark Le: No, it was sent to your primary e-mail address on file. (5:23:59 PM) Naomi:****? (5:24:58 PM) Naomi: OKAY! Thank you, thank u. I got it! (5:25:21 PM) Mark Le: Yes! (5:25:29 PM) Mark Le: That is it. That should be what they need. (5:25:38 PM) Mark Le: But remember to change the password after they have logged in. (5:27:03 PM) Naomi: Not gonna take anymore of your time right now. The nominal hosting fee i pay you guys has been woth it's weight in gold (actually more). I learned everything i know about ftp from you guys and i wanna give credit where credit iis due. I am just sorry I cannot afford a dedicated server right now. But in the future if I am a success I promise i will be seeking you out again! (5:27:46 PM) Naomi: I am actually in your debt. That's all for now and thank u again. (5:27:53 PM) Naomi: bye (5:28:03 PM) Mark Le: Thanks for all that. (5:28:09 PM) Mark Le: And bye for now Naomi. (5:28:11 PM) Mark Le: Thank you for using HostGator Live Chat. If you could take a minute to rate your experience with HostGator as well as my overall performance, that would help us to improve our customer service. To do that, just click the button that says Rate and Exit in the upper right hand corner. The survey takes less than a minute to fill out. - Show quoted text -

I sincerely hope my experience with them help save other people from being victimized by them.

Naomi

A very disgruntled customer

Feel free to contact me by email:

(((email redacted)))

I will be happy to share my experience with you.