- Report: #1152205
Complaint Review: Skin HD - Santa Ana California
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Author Not Confirmed
Why?
Skin HD
3760 W. Mcfadden Ave Suite B 602 Santa Ana, 92704 California, USA
Phone:
8882130671
Web:
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Skin HD Ripoff Santa Ana California
Skin HD advertised a product that only required shipping @ $4.95. I used this product off and on for the 30 days but didn't like it as it burned my eyes and made my skin feel oily. Now it is June and have noticed on my bank statements they have been charging my credit card every month in the amount of $89.73 for the last 4 months. I called their customer service line today @ 888 213-0671 and was told that my money is not refundable even when I don't like their product nor have I used their product. They agreed to cancel any future shipments but refused to refund my money. I offered to return the only 1 shipment that I have received (at my expense) and they still refuse to return my money. After the customer service person confirmed my cancellation he asked me if they were to reduce the cost by 30% would I continue? I said NO. He then proceeded to offer me a discount of 75% if I would continue the shipments? Again, I said NO as I do not like this product. Wow, I feel I have been taken advantage of with this company and their initial offer. Buyers, please beware. I will be returning the product to them anyway as I believe they have to refund my money by law. So Skin HD, I am just one more unsatisfied customer that you have fooled. I will also be contacting and making a complaint at your local BBB. Good day and good riddens to you.
