- Report: #1390376
Complaint Review: skin novela KKB eyecomplexTUS restorskincomplexNouveau Skincomplex skin product - Internet
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Author Not Confirmed
Why?
skin novela KKB eyecomplexTUS restorskincomplexNouveau Skincomplex skin product
Internet, USA
Phone:
888-978-3976
Web:
http://oveenacream.com/skin-novela/
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
skin novela KKB eyecomplexTUS restorskincomplexNouveau Skincomplex skin product Put me on auto shippment, charged my bank account without approval Internet
Skin Novela offers a free trial of their product. I specifically read everything to make sure it would not sign me up on an auto ship program. I tried the product, did not like it so I did not order more. I then received an auto shipment of the product and had $92.90 deducted from bank account without authorization. No receipt was issued via email or sent with the product.
I called customer service and explained that I did not sign up for this and had not opened the products they sent. I asked what the process was to return their product and get a refund. They simply told me they would cancel future orders. I asked again about sending the product back to them and was told, "you can keep the product". I had to probe further and ask how I was to receive the refund. Only then did he tell me that returns were not accepted because the product was considered a "consumable". I reminded him that the product was still sealed, never open. He stated, "no refunds", and would not discuss it further. This is an absolute scam and I am furious that this company is permitted to operate in a way that is ripping unsuspected individuals off.
Customer service was very abrubt and seemed to be used to this kind of call. Makes me wonder how many people are experienceing the same thing I just did.
