- Report: #1403956
Complaint Review: Skin Novela - Internet
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Author Confirmed
Why?
Skin Novela
Internet, USA
Phone:
888-978-3976
Web:
Www.skinnovela.com
Categories:
Business Rating:
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Skin Novela Eye Novela Scam! Obsolete customer service practices California Internet
They bury deep in the terms and conditions that the trial purchase results in a very expensive monthly subscription. Nothing comes in the box to remind you or alert you as to how you can cancel should you decide to. Admitted via customer service- why we would we do that? Then laughed. It's not our fault you didn't read it. Will not accept any returns. When you call customer service you get spoken to quite rudely, then chastised for interrupting even though they do the same and speak to you with a condescending tone the entire time. He told me he can't listen to customers stories because it doesn't have anything to do with it and it takes to long. The product did not work for me or agree with my skin. I was out for surgery and long term rehab, I came home to 3 boxes I didn't want. Tough luck, you signed up, can't help you. The best they could offer was a partial refund on my last order after spending a very long time on the phone listening and listening because they will do NOTHING until they are completely heard. Didn't want to hear ANYTHING I had to say pertaining to what they were telling me even if it was a question! Even if the product worked I still would not recommend it based on my experience over the phone with customer service.
