- Report: #1380497
Complaint Review: Skin Novela - Santa Ana California
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Skin Novela
1800 N. Bristol St. #613 Santa Ana, 92706-3336 California, USA
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Skin Novela Keep charging me and can't cancel Santa Ana California
I ordered a trial sample in May, 2017 of a product called Skin Novela from an ad on the internet. It was $10.90 with shipping.
I received the sample and tried it and didn't really like it so I decided not to order any more. I paid the CC bill on 5/16/17 and didn't think any more about it.
Today, June 21, 2017, I received a box in the mail and the return address said Skin Novela. I didn't open it and will return it tomorrow. However, it raised a red flag with me so I looked at my CC and sure enough...I had charges amounting to $374!!
There showed recurring charges of $89+ for each product (there must be 2 in the box). I was charged for June and July!
In the ad there was NOTHING about automatically signing up for recurring payments. No small print...nothing.
I have disputed these charges on my CC and will call the CC company tomorrow to tell them that these people are a ripoff company and have charges filed against them with the BBB.
In the future, I will be extra careful what I order. The thing is....I never order this kind of stuff...ever. Why I did this time I'm not sure, but I'll be more careful in the future.
