- Report: #1361981
Complaint Review: Skin Optics - Santa Ana California
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Skin Optics
PO Box 25380 Santa Ana, California, USA
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Skin Optics: Skin opulent, eye opulent Facebook scam Santa Ana California
I came across an ad for a free trial on Facebook that was being endorced by Joy Behar. I looked at the ad carefully to make sure there was no hidden terms as far as auto ship or anything that I would have no control over if and when I wanted more or the product. Is was for Eye Opulent and Skin Opulent. There was no fine print and no mention of autoship. I received the products about a week later. I immediately opened the box to make sure there was no mention of cancelling autoship or automatic renewal. There was not. There was a phone number with a message to call if I ever needed any more of the product. Less than a week later there were 2 charges on my debit card. One for $89, the other for $85 and some change.
I called the phone number on my bank statement and was given the option to cancel which I did. I then called my bank and spoke with someone in the dispute office and told her what happened. She told me the charges were on my statement but wouldn't actually be charged out until the next day. She locked my debit card and applied for a new one because she said they would keep charging it every month. She said she would stop those charges. Well time went by, the charges remained on my bank statement and was deducted from my checking account. I again called the bank, and they told me they investigated and was informed that this company told them that is was clearly printed on the ad that the shipment would continue until it was cancelled.
There was absolutely nothing on that web site about automatic shipments if you didn't cancel in a certain amount of time. The charges came out of my account less than a week after receiving the product, and my bank absolutely will not believe me and refund my money so I am out of almost $200 without any recourse. Since this happened I have researched this company and found this exact same thing has happened to many others. The bank says I can get a lawyer and go after the company, but come on. I will spend more money than the $200 I've already flushed down the toilet to get it back. I think this is a criminal act, fraud. And apparently they keep getting away with it because so many people are reporting the exact same thing has happened to them. And guess what? Joy Behar has nothing to do with this product. They are illegally using her name to sell this product.
