- Report: #1358393
Complaint Review: Skin opulent- eye opulent - Internet
Reported By:
Victoria -
Birdsboro, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Skin opulent- eye opulent
Internet, USA
Phone:
1-877-738-3861
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Skin opulent- eye opulent Company trying to charge me when I cancelled with in 14 days of Trial! Internet
I recently purchased a trial offer for both the skin opulent and eye opulent products which cost me about $10. My orders were placed at 9:35pm EST on February 11th 2017. I have used the products as instructed but no results that would make me want to continue with the product. I called this evening at 7:03pm to cancel. I get an automated message to remove automated shipments, which I say yes too, and then asked if I want to speak to customer service which I say yes to as well. As I am on hold I take a look at my bank account and I have to pending charges totaling over $170 from this company. Now I am pissed ! My "14 day trial" would be up on February 25th at 9:35pm and they have already charged me!! When I finally get a hold of a customer service representative and explain how I was charged already when it says I have a 14 day trial. She was rude and tried to tell me my trial was up yesterday and I agreed to the terms which are binding. I asked her if she didn't know how to count, and said there is 24 in a day and that 14 days from the 11th would be the 25th. I told her I would then be contacting my bank to deny these fraudulent charges. The rude representative responds that it was contractually binding and they would come after me for payment. I said I am holding up to my end, I have 14 days per the contract and your telling me I have 13 days and 21 1/2 hours to cancel. She continued to talk over me and kept repeating herself and finally tried to push me off the phone and wouldn't let me speak to a supervisor. In short this company is unprofessional and so is its customer service. I will be damned if they take one more penny from me because they can't uphold to a true 14 days per their agreement. I have reached out to my bank to have these charges reversed.
