- Report: #1367898
Complaint Review: Skin Royale - Internet
Reported By:
Karen -
Egg Harbor Twp., New Jersey, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Skin Royale
Internet, USA
Phone:
888-985-3495
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Skin Royale Envie and Alesse They stole money from my credit card account Internet
They offer a Free Trial for skincare. Just pay $4.95 shipping. I filled out my info, then it flashed something like: "you're almost done." I clicked that and eye serum was added to my order for an additional $5.95 shipping. I tried to cancel that part but could not. They have some tricky ways to frustrate a customer.
The packages arrived in my mailbow the next week. I tried the tiny jar of cream once. My face broke out quickly and I washed it off. Never tried the other one that I did not want. There was a postcard enclosed in the package with 2 email addresses for each of the creams. I emailed both and asked for them to cancel any further shipments. No response.
Afterwards, they charged my credit card $89.95 AND $86.95! I called the company, the agent said it would be reversed and sent me an email stating that my account is cancelled. The charge was still on my card days later so I called TD Bank to dispute. The representative called the company, we spoke to a guy and he said I did not cancel on time, I only had 14 days from the order date. I explained that I emailed after 5 days to cancel, he very rudely said there's nothing I can do about them taking my money and I'm just screwed. He seemed very happy to conclude that and would not let me speak to a supervisor.
What a Scam! They have no shame, ripping people off is a routine for them, very scripted.
