- Report: #1298285
Complaint Review: Skin Youth Enhanced Cream - Santa Ana California
-
Author Not Confirmed
Why?
Skin Youth Enhanced Cream
PO Box 25380 Santa Ana, 92799 California, USA
Phone:
800-734-5933
Web:
https://skinyouthenhanced.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Skin Youth Enhanced Cream SkinYouth, Illumaneau Skin Skin Youth Enhanced Cream TRIAL Offer Santa Ana California
I ordered a “trial’ product on December 18, 2015 and had fourteen (14) days to cancel bringing me to the date of January 1, 2016. I called prior to this date and requested a RMA for the trial products to be returned, as I found I did not care for them. I shipped back my first set of product with RMA #XXXX. This action was additionally supposed to cancel my subscription as discussed on the phone while obtaining the RMA# from the company.
Well, much to my dismay and disbelief, I find charges in the amount of $95 on my bank statement for the following months: January, February and March 2016. I called your company March 19, 2016 to inquire as to why I received these charges. I spoke with Omar who hung up on me when I requested to speak to a supervisor. I called back and Gwen also hung up on me after requesting to speak with her supervisor. I called back to get the representative named Tye who was helpful in providing the details necessary in order for me to research this situation and attempt to locate two months of product that was shipped to me that I never received. While I was on the phone with your agent Omar, I requested cancelation and apparently not only did he hang up on me, but he ALSO did not complete my request for cancelation of my account. Customer service agent Tye did complete my request and emailed me a copy of the cancelation which shows effective date of 03-18-2016. I searched around the house at the aforementioned shipping address and found the two boxes (bar code #60701405701) that the conpany had shipped to me for February and March 2016 in the bushes. January product was shipped back already to you with the aforementioned RMA# received by the company and thus should not have been ANY further billed charges.
I called to request a RMA# to ship back the two months product that I had found and the company REFUSED to provide me with a RMA@. I returned the product March 25, 2016 (usps tracking #XXXX). I requested via letter mailed March 19, 2016 (as well as placing a copy of the letter in the RETURNED product box mailed March 25th) and requested a FULL refund for all three monthly amounts charged; January, February and March, 2016 be credited back to the card ending in 1605 immediately. To date, no response and no credit. The boxes of all products returned to them have been received by the company.
(By selecting the answer, “Yes", to the question, “May we send a copy of this to the person or business you are complaining against,” I hereby authorize the Office of the Arizona Attorney General to communicate with the party(ies) against whom I have filed this complaint. I also authorize the party(ies) against whom I have filed this complaint to communicate with and provide information related to my complaint, including disclosure of non-public personal information, to the Office of the Arizona Attorney General in connection with this complaint. If your response is "no", we may be prevented from taking any action on your complaint.)
