- Report: #1274931
Complaint Review: Skin Youth - Internet
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Author Not Confirmed
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Skin Youth
Internet, USA
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Skin Youth Internet
I ordered Skin Youth Serum and Skin Youth Eye Serum. I bought these products at the introductory price of approximately $5.95 each. Upon receipt, I immediately canceled. I was told I had to pay roughly $34.00 more in order to cancel. I reluctantly agreed. I double checked that BOTH products would be cancelled & was assured they both would be cancelled. Yesterday, I recieved another Skin Yourh Eye Serum. When I called today, I was told "the automated cancellation service will only cancel ONE of the products". I asked if I could send the product back & get a refund. I was told I would only get 15% of my money back.
Within a few moments, that amount went up to "25% refund". I asked if that was my best option. The gentleman said "let me check w/ my supervisor". Within several seconds, he returned and said he was authorized to reimburse me 50% (half) of my money. This works out to $42.99. That means I have to pay the same amount ($42.99) for a product I didn't want & had canceled. Not to mention the money I initially paid and the (approximately) $34.00 I paid when canceled the first time. I followed the instructions to a "T" and wound up paying close to $100. for 2 products that were falsely advertised at only $5.95 each!!
