- Report: #1275625
Complaint Review: Sky Caskets - Nationwide
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Author Confirmed
Why?
Sky Caskets
Nationwide, USA
Phone:
(801) 558-1921
Web:
Skycaskets.com
Categories:
Business Rating:
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Sky Caskets Mathew Warner Utah Nationwide
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My Dad passed away Saturday and after Googling Caskets I found Sky Caskets that showed good prices. So I call and get the owner, Michael Warner. I tell him which casket I am interested in and he says he will give me a good deal if I buy now. I explained I needed to talk to my siblings before a final decision was made. Mr. Warner advised me that he could not guarantee the price unless I placed a deposit of $200 on it. I said OK and he transferred me to another person to take the order so Mr. Warner told that person what deal he was giving me but the order would be in hold pending me talking to family. So he tells me we needed to secure the deposit with a credit card to proceed. in order to guarantee the price. So I provide my cc info. Then when I receive the DocuSign papers I noticed the casket was $400 more then advertised online price. He tells me it would be adjusted. So I call and email to cancel my order. I received a call back from Mr. Warner advising me he is not going to refund my money. I call my bank because of red flags only to find out there is a pending charge for $300. So I send my bank the DocuSign document that clearly shows transaction was submitted before and there is nothing in the contract about a deposit or non-refundable deposit. My bank automatically placed dispute on the transaction. I feel like this company took advantage of my emotional state. Mathew Warner you ought to be ashamed of yourself and practices. Horrible business practices.
