Ionic1
Weatherford,#2Author of original report
Sat, August 20, 2011
I have called to Skybeam once again and after a 45 minute hold time I finally got someone on the line who knew what they were doing. They fixed my connection so now I am getting the speeds but there is still some latency but not terrible like it was. Now the issue is billing and they do not want to credit me the days I was without service. They cannot count correctly, I called around August 17th and they told me that my first documented phone call was July 7th. I asked about my emails in May and June. Then they found an email around June 23rd. So they said ok the most we can credit you is the time from the first email and that was 1 month and 4 days... What??? Where did they go to school, Enron school of Math?
This does not fix the issue that the service is terrible, you will probably have to fire all your current employees to fix that issue. Also you will have to improve the connections for the customers by investing in some more backhaul's and not overload the towers with too many customers on each backhaul. Then enable call logging on your support systems for customers who do not want to hold for 1.5 hours every time they call with an issue.
I would tell Folks looking for a reliable connection to check email and surf the web to buy a wireless air card from a cell phone company 3G is as fast as your cheapest package and more reliable.
SKYBEAM_Texas
Arlington,#3UPDATE Employee
Thu, August 18, 2011
I understand how frustrating this can be. Please fill out a complaint
through our Web site. Go to www.skybeam.com, click "Contact Us", scroll
to the bottom of the page, and under Customer Feedback, click Customer
Service, select Complaint or Feedback, and fill out the form. We will
answer this ASAP. Thank you.