Complaint Review: Skyline Publishing of Peoria Illinois - Peoria Illinois

Well considering we have over 100,000 customers and counting and few complaints I feel that Yes we have many happy customers. Most of our customers are repeat customers so if they were that unhappy would they order and pay again. I doubt it!

Unfortuntely there are more websites out there for companies to file complaints or slander companies because they have to actually pay an invoice than there are websites for people to praise a company. We do have an A rating with the BBB though and they do listen to both sides and decide who is at fault and we have never been found to be at fault. 

If a company has a concern about anything they read in these false complaints I'm sure they will call and speak with us about it. I don't put much interest in this website because there is no way to validate the complaints and if we pay a certain amount of money these complaints will be removed. 

Now if any of these people filing complaints had provided any proof I could see but since they don't have proof the back up their claims and there is no way or requirement to provide proof I don't see this that any of these complaints are legitimate.

Not slander.  Skyline makes a habit of this.  So you talk to a second person from Skyline to confirm the first ones lie.  Then you write a rebuttal.  You can not possibly have that many happy cutomers and if you do where are they.  Do not deal with them and if you do call 1-800-243-0618 for Consumer Fraud Hotline in Illinois.  (only if you are Not 1 of the happy customers)

Since we sell advertising all over the country and have many customers we usually do everything over the phone. Yes we did speak with this customer on the phone in 2 different phone conversations and he agreed in both to do the advertising. We have a quality control department who calls and goes over everything again with the custmer so that they know and we know they are wanting to purchase the ad. This is important for the customer because they are agreeing to the purchase of the ad and not us just sending out an invoice and it protects us so that if a person says they didnt order this we have the proof that they did. The verifier asks for a verification code to show the customer is purchasing the ad. This is very plainly stated and easy to understand. We say this so that every customer knows they are purchasing something. If the customer doesn't want to purchase the ad or just wants information then they wont give the code and will never be invoiced out. This customer who has complained did give the code word and agreed to the ad so we sent out an invoice. When the customer received his invoice he emailed that he wanted to see the ad before he pays for it. We have some customers who prefer to pay when they get the proof book. I emailed this customer back and said I would delay his bill until he gets the proof book.  He emailed back that was fine. Well he obviusly knew he placed the ad then and agreed to pay for it after he received the proof book.

Now he received the proof book and his bill is now due and he is making up lies to try and get out of paying for something he knows he ordered. He said he just wanted information well that's untrue because if that was the case then why didnt he say anything about it when he got his bill?? Why did he again agree to pay for it? We use mostly verbal contracts in this company because of the large volume of customers. It is not very time affective to send contracts to every customer and then wait and have them sent back. That is why we use verbal contracts over the phone. We record most of these verbal agreements as well. These verbal contracts are just as legally binding as if the customer had signed on a piece of paper. There was an agreement made over the phone just as would be on paper and this customer agreed to it. He also emailed which I do have a copy of on paper where I offered to extend his bill and he agreed to those terms. We can and will make changes to the advertisement if this customer would like or the ad will run as is for the year that was agreed upon. Our customer service department will be trying again to contact this customer to work out any changed needed and collect payment on this account. Hopefully this customer takes time out from slandering our company to answer his phone and make the needed changes. Also we hope that this customer decides to honor the agreement he entered into with our company in a professional and courtous manner and stop trying to slander this company and try to get out of paying a bill he knows he owes.

In response to this incorrect claim against Skyline Publishing we are in no way a scam. We are a legitamate company who produces relocation/visitors guides. On 3/16/10 one of our salespeople called and spoke with this customer and asked if they would like to purchase an ad in the Calhoun County Relocation Guide. He said yes he did and then another person in our quality control office called him back. It is her job to go over everything and make sure the customer wants to purchase the advertising. We never create an ad for someone and then see if they want to buy it. That would be a waste of time and money. The verifier went over everything with this customer and asked for a verification code to show he was purchasing!!!!!!!!! He then gave one!!!!!! If he had not intended to purchase and pay for the advertising then he shouldnt have given the ok to do that!!!! 

On March 21 he emailed our office saying that he preferred to pay for this ad after he received his proof book. We replied back that that was fine. We would delay the due date until after he received the proof book. He again agreed to this!!!!! A couple weeks later he emailed again and said never mind forget it. This time our customer service rep called him numerous times to no response. She even left voicemails stating that she needed to speak with him about this matter and she couldnt cancel the ad. He never responded!! Since we never spoke to him again and he never bothered to respond to the phone calls we went ahead as agreed with the advertising. We finished putting together the publication and sent him his proof copy as promised with the invoice he stated on 2 different occasins he would pay. One of our collections reps called him and was trying to find out if he had received the proof and if he had changes and instead the customer said he would not be living up to his end of the agreed terms. This customer has twice agreed to the terms and we have done work for him as we have promised to do and now he decides to turn us into a website and try to hurt our good name. That is completely unfair and not a good way to do business. This customer has agreed to pay our company for the work he wanted done and now he wont pay after the work has been done. Maybe we should turn him into this website for failure to pay for services provided. The customer even stated that the rep from our company was trying to call him back to continue helping him with this issue and he refused to answer the call because he was too busy bad mouthing our company. That sounds like someone trying to get out of paying a bill. In the complaint he states he told us he had not received a proof and would not pay but convienently he didnt mention when we told him he could pay after he received the proof and he emailed back "That will be fine, Thank You". We try very hard to make sure every customer's ad is correct and that they are happy with our services. We have thousands of new customers every year as well as thousands of repeat customers. Obviously we are doing a good job.

This customer should have let us finish making the changes to his ad instead of trying to slander our company on the internet. This is very unprofessional. If the customer would have read the information that was sent with the proof he would have known it was his proof and not the finished product and not have Assumed it had been distributed already. We will be contacting this customer again to see again if we can get the changes made to his ad. He has already agreed more than once to pay for this advertisement and we have a company policy that no cancellation will be accepted after the proof books go out. This is because we have already done work for the customers and they have all agreed to pay for the advertising and we would be loosing money if we did. We always make any changes neccessary to make a customers ad correct and what they want. Again we strive to do everything we can to make each and every of our Thousands of customers happy.