- Report: #725161
Complaint Review: Sleek Med Spa - Fort Lauderdale Florida
Reported By:
Nora -
Aventura, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sleek Med Spa
3109 Stirling Road Suite 100 , Fort Lauderdale, FL Fort Lauderdale, 33312 Florida, United States of America
Phone:
5615440838
Web:
http://www.sleekmedspa.com/locations_search_result.php
Categories:
Business Rating:
(0)
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Sleek Med Spa Failure to provide service, lack of customer service, Misrepresentation, Outright lies, Thieves Fort Lauderdale, Florida
I purchased an unlimited laser hair removal package in their Aventura location. They shut down the location, didn't even call to inform me. When I called to see what was going on they informed me that there is no such thing as unlimited package, that Aventura is closed and I must go to Boca, that the office is only open from 10:00-4:00 Monday to Friday (hello, I work and it used to be open in Sundays in Aventura and until 7:00) and that My package will be reduced to 6 visits. When I called and spoke with the head of customer service Wayne Williams he informs me that according to my chart I have had 16 treatments and have passed my alloted 6 and when I ask for a refund informs me that I owe Sleek money. My reply is if i would have had 16 treatment I am supposed to have my hairs removed and would not need to be in this situation. The reason my chart probably indicates such a high number of treatments is because every single appointment I made was cancelled and if i was lucky, rescheduled. In the 8 months since I purchased the package Sleek was only able to deliver treatment twice. Now they refuse to offer me a refund or continue the treatment I paid $4,000 for.
2 Updates & Rebuttals
Alexandra Morgan
Boca Raton,Florida,
United States of America
Here to help resolve your issue!
#2UPDATE Employee
Wed, May 02, 2012
I am interested in your contact information so that I can look into this issue. We are under new management are are taking huge strides to make our patients happy. Please email me directly and provide your first and last name, phone number and email address.
Again, please call 561-988-4098 so that we can help you with your needs.
Alexandra Morgan
Boca Raton,Florida,
United States of America
Here to help resolve your issue!
#3UPDATE Employee
Wed, May 02, 2012
I am interested in your contact information so that I can look into this issue. We are under new management are are taking huge strides to make our patients happy. Please email me directly and provide your first and last name, phone number and email address.
Again, please call 561-988-4098 so that we can help you with your needs.
