Complaint Review: Sleep Number - Minneapolis Minnesota

THE EUROPEAN GOOSE DOWN PILLOW - IS ACTUALLY DUCK FEATHERS.

IN 2009 MY MOM WAS DIAGNOSED WITH CANCER. SHE NEEDED A CERTAIN PILLOW THAT WOULD BE COMFORTABLE FOR WERE SHE HAD BEEN TREATED. I FOUND THE EUROPEAN GOOSE DOWN PILLOW AT SLEEP NUMBER TO WORK PERFECT FOR HER. SHE LOVED IT AND WANTED ANOTHER FOR CHRISTMAS THIS YEAR. FOR CHRISTMAS I PURCHASED ANOTHER. I CALLED IN AND ORDERED IT DIRECTLY FROM SLEEP NUMBER. THEY HAD WHAT I ORGINALLY PURCHASED SAVED IN THE COMPUTER SO I ASKED FOR EXACTLY THAT. THE PILLOW WAS 40% OFF AND I HAD A $25 OFF COUPON. WHEN THE BOX CAME I WRAPPED IT UP UNOPENED AND GAVE IT TO MY MOM. ABOUT A MONTH AFTER CHRISTMAS I WENT TO HER HOUSE AND THE PILLOW WAS SITTING IN THE PACKAGE. SHE SAID THAT IT GIVEN HER HEADACHES AND HURT. I INSPECTED THE PILLOW AND IT FELT NOTHING LIKE THE OTHER WHEN I HAD PURCHASED IT. IT WAS STIFF, OVERSTUFFED AND LESS QUALITY. THE TAGS MATCHED UP EXCEPT HER ORIGINAL PILLOW READ GOOSE DOWN ON THE TAG AND THE NEW ONE READ DUCK FEATHERS. I CALLED AND ADDRESSED THIS TO SLEEP NUMBER THE CUSTOMER SERVICE REP SAID THEY DID NOT MAKE PILLOWS OUT OF DUCK. I TOLD HER IT SAID RIGHT ON THE TAG IN FRONT OF ME PLAIN AS DAY DUCK. SHE PUT ME ON HOLD FOR APPRX 5 MINUTES AND CAME BACK AND SAID THAT HER SUPERVISOR SAID THAT IT IS THE SAME THING. I TOLD HER DUCK AND GOOSE ARE NOT THE SAME. I CHECKED THE PACKAGING THE PILLOW CAME IN AND IT WAS ADVERTISED AS EUROPEAN GOOSE DOWN RIGHT ON THE LABEL. THE SERVICE REP SAID SHE WAS SEND ANOTHER. I TOLD HER THIS WAS FALSE ADVERTISING. SHE ORDERED AN EXCHANGE IN HOPES OF FIXING THE ISSUE. THE OTHER ONE ARRIVED A COUPLE WEEKS LATER. I TOOK THE PILLOW OUT OF THE PACKAGING AND AGAIN IT SAID DUCK ON THE TAG AND THE FILL WAS LESS BUT AGAIN FELT MUCH DIFFERNENT THEN THE ORIGIANL I HAD BOUGHT MY MOTHER. I TOOK MY MOTHER INTO THE SLEEP NUMBER STORE IN LYNNWOOD WA ALONG WITH HER OLDER PILLOW AND THE NEW ONE. YVONNE DUMM HELPED US AND I FOUND HER TO BE RUDE AND INSULTING. SHE ASKED IF MY MOM HAD WASHED HER PILLOW PROBABLY TO SEE IF THAT WAS WHY THEY FELT DIFFERNET. MY MOM HAD NEVER WASHED IT. SHE HAS A HIGH QUALITY PROTECTOR ON IT SO IT DOES NOT NEED WASHING. SHE LOUDLY STATED HOW DIRTY THE PILLOW MUST BE AND IT COULD HAVE MITES. MY MOM WAS EMBARRSSED AND ANGRY AND SAT OUTSIDE OF THE STORE. I TESTED ALL THEIR PILLOWS AND THE ONE THAT FELT CLOSEST TO MY MOTHERS WAS ITEM 104535 A LYOCEL PILLOW WHICH IS NOT OF THE QUALITY OF HER ORIGINAL. THE PILLOWS WERE NOT ON SALE AND YVONNE WOULD ONLY APPLY THE AMOUNT OF THE ORIGIANL PURCHASE TOWARD THE NEW PILLOW. SO PILLOW OF LESS QUALITY COST ME MORE. THIS WAS ENTIRELY A POOR EXPERIENCE. I DO NOT PLAN ON SHOPPING AT SLEEP NUMBER. I FEEL LIKE I HAVE BEEN SCAMMED AND THE PART THAT BOTHERS ME THE MOST IS THAT 3 YEARS AGO THEIR PILLOWS WERE GOOSE DOWN AND NOW THEY ARE DUCK. THEY ARE FALSELY MARKETING THEM AS EUROPEAN GOOSE DOWN. DUCK AND GOOSE ARE DIFFERENT!

THE LEGAL CORRESPONDENCE WROTE ME BACK AND BASICALLY CALLED ME A LIAR SAYING "Ms. **** is mistaken to claim that she purchased a pillow from Sleep Number that contained duck feathers." THE TAG CLEARLY READS DUCK DOWN - CHECK YOUR PURCHASE THE OUTSIDE WILL BE ADVERTISED AS EUROPEAN GOOSE AND IT WILL BE DUCK DOWN!!!

FURTHER REPLY FROM THEM According to our records, Ms. **** has never purchased any pillow with duck feathers from Sleep Number.  I have the law tag for each pillow she has purchased including the one purchased in 2009, and none of the tags state "duck feathers" as content in the product.  The saleswoman also recalls showing Ms. **** an insert pillow (SKU # 421372) that is available in our Pillowology pillow line.  Pillowology pillows are customized by the user by selecting both an inner and outer pillow separately.  This insert pillow is the only pillow product we sell that includes the words "duck feathers" in the content, and Ms. **** never purchased this product.

I HAD 2 OF THESE PILLOWS AND THE TAG CLEARLY SAID DUCK DOWN - THEY ARE HIDING THE TRUTH. I CAN READ ENGLISH